Samsung forum

Question

SUPBackGround.exe component missing

by g380emu / May 11, 2011 7:51 AM PDT

When I switch on my Samsung NC10 netbook the message "unable to locate SUPBackGround.exe component" appears. I know this is malware related to the Samsung Updater and have a log from my HiJack This analysis which follows. Anyone have any ideas which parts of the log file I need to fix?

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All Answers

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Answer
Use System Restore
by Mr Shaun Warburton / May 11, 2011 8:00 AM PDT

Why don't you use system Restore and put the System back to a date before the warning appeared?

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Answer
Comment about SPYBOT.
by R. Proffitt Forum moderator / May 11, 2011 11:05 AM PDT

While it was good in it's day, it's time to uninstall and move forward to avoid some common problems. GRIF has some scanning advice at 7726-6132_102-5098912.html?tag=posts;msg5099421

If you visit the usual HIJACKTHIS forums you see them clean up those no file entries.

I see "Gail Torrance" in the list so you may want to have this post removed later.

--> Look in the section O4 for the item you want to remove.
Bob

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Update.
by R. Proffitt Forum moderator / May 12, 2011 3:56 AM PDT
In reply to: Comment about SPYBOT.

I'm guessing here that you tried to delete this app rather than uninstall. The O4 entry when removed should remove the error message.

But the malware scare was a false alarm. What you must be on the lookout for are those "false positives." They can cause folk to do more harm to their machines than good.
Bob

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Answer
Not malware....
by Samsung_HD_Tech Samsung staff / May 12, 2011 3:53 AM PDT

The recent "malware" accusation against Samsung laptops turned out to be completely wrong.

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