...the refrigerant line was damaged when delivering it, and not enough refrigerant left in it.
We bought Sumsung side-by-side freedge Model RS554NRUASL/SA at 30 -06-2017. Its' freedge section is NOT working well since the first day, its doesn't produce enought cold. Been setted up on +1 degree we have +4.8- 5.9 degrees on the shelfs and trowning out our deli and dairy supply every week.
We did apply for Sumsung customer service and got ref Number for the service.
Sumsung subcontractor Southside Electronic send to us service man at 17-07-2017, who did exchange main board and did rec to keep checking internal temperature in the freedge compartment during two or three days to see the result. We did follow this rec and realized nothing is changed to the better, temperature pattern is the same as before "service".
Since 17-07-2017 we did try to call to service company but had contacts with subcontractor's reception's staff only, wich explain us no one else is able to contact us or answer our questions. All that time we did trowned out our food.Calling to Sumsung Customer support was totally useless as they diverted us to subcontractor who, obviously, don't have a clue what troubleshooting is.
Could some one tell us what to do and what should be our next step to get exchange of fault appliance, please.
We are working family with tree school kids and REALLY NEED reliable freedge, not just lovely looking steel box which took our money and does "eating" our food supply. What a shame for such respectfull company as Sumsung to have such dodgy service partners and not reliable products. Our previous Sumsung freedge was totally faultless for 21 years!
Extremely dissapointing.

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