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Suggestions for a dead (?) external hard drive?

by Ark242 / November 2, 2009 3:56 PM PST

Hi folks, hopefully you can give me some tips on how I can proceed with a malfunctioning external hard drive.

The hard drive is a Lacie 500gb USB 2.0 drive. It's about a year and a half old. I'm running Win XP. (Further details provided upon request).

I went away for the weekend, powered down the computer but left the HD powered on. When I returned I noticed my clocks were flashing around the house and assumed the power had gone out for a time. After powering my computer back on, the hard drive no longer functions.

The device manager recognizes that a USB mass storage device is connected but gives a "This device cannot start. (Code 10)" error. It even recognises that it is a "LaCie Hard Drive USB". The drive's power light comes on and it is quiet. When I press my ear to it I can hear a very soft "click-click-click", not the sound of metal on metal but the normal volume of a hard drive operating. Dskmgmt does not recognize it. Different usb ports solve nothing.

I plugged it into my wife's computer with the same power cord yet different USB cord, (she has a similar drive that uses a different power cord) and got exactly the same results as on my computer.

Is there anything I can try to restore the drive? Since it's not grinding away I have some, but little, hope.

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Re: drive damaged
by Kees Bakker / November 2, 2009 4:21 PM PST

It's either the electronics of the case or the drive itself.

If it's the case, take the drive out and put it in another case. That's $20 or so.
If it's the drive, find drivesavers.com or krollontrack.com. That's $1000 or so.


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by FixItRepair / November 2, 2009 4:49 PM PST
In reply to: Re: drive damaged

Sorry but this doesnt make sense Sad It's an external USB Harddrive, how could he take it out of the case?

Unless I missed something in the original post, the HardDrive is rather dead. Have you tried booting it with a different operating system, or using any type of HardDrive recovery software?

Your original post as quite thorough, so I am going to assume 'No' to both of the above questions.

If you can't try it on a different operating system, such a Linux distribution or even a Mac OS, try using a HDD Recovery Tool. PC Inspector Data Recovery should help, it has helped me a few times but of course you need to know that it isn't always perfect.


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Re: external hard drive
by Kees Bakker / November 2, 2009 4:53 PM PST
In reply to: What

With a screwdriver or another appropiate tool, open the case and take the disk out. That's the reverse from putting it IN the enclosure. Did you never do?

By the way, I just deleted about 10 of your posts where you advertised your new own website/forum. Site promotion like that isn't allowed here. But as long as you don't do that, you're very welcome to help our members, of course.


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