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Sugarsync

by Tomaudley / January 6, 2015 6:29 AM PST

Sugarsync charged my credit card $74.99 for me and another $74.99 for my wife. I received no notice of it until I got my credit card statement.
They say that when they converted from free service to paid a year ago we agreed to be renewed automatically. We did the first year only because the fee was sprung on us and we needed time to relocated our files.
IOnce they charged my account there is no refund possible and I cannot cancel until next December.
I think they have scammed an elderly couple of almost $150 that we can't afford to lose.
Credit card company says they can do nothing because Sugarsync has our agreement for automatic renewals. We haven't used sygarsync for almost a year and do not intend to do so. it was a fine survice when it was free.
They tell me that what they are doing is legal, and it may be, but it is not right!

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Contest it
by Willy / January 8, 2015 12:38 AM PST
In reply to: Sugarsync

Why your CC sees as an alright action, shouldn't be. HOWEVER, you were suppose to read the fine print. Also, I can only *ASSUME* you had the option to opt out somewhere even if online. If not, you certainly can do that now or find out. I still would contact the CC and protest no matter what so its in the record. If you can't get out of it, then you can see what legal action you can take. If you have local advocacy group/TV/free legal advice, use it and see where it gets you. You have to keep at it otherwise, they'll try to wear you out. Keep records of your actions/contacts/names, etc. in order to maintain that.

tada -----Willy Happy

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Immediately request a new CC number if....
by James Denison / January 8, 2015 12:52 AM PST
In reply to: Sugarsync

the CC won't reverse the charge. Failing that get a new CC account number and make sure the sugarsync isn't added to it. If the CC insist on adding old automatic charges to it, go with another CC company. Have nothing more to do with sugarsync then. File a complaint with Better Business Bureau. File a report with the FTC. File reports with the various Consumer Reports type tracking companies, just make sure you accurately represent the facts. Of course, before this, make sure you have all your files downloaded and safe from sugarsync.

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PS
by James Denison / January 8, 2015 12:54 AM PST

Never use a CC for a "free trial" of anything. That's my personal policy.

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An Alternative
by James Denison / January 8, 2015 2:41 AM PST
In reply to: Sugarsync
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Canceled in May. Still getting bills in July. AVOID!
by artmaltman / July 15, 2015 3:35 PM PDT
In reply to: Sugarsync

I canceled Sugarsync in May and they are still billing me in July.
It is an infuriating company.
Customer service is extremely bad.
Software is intermittently buggy and uses a lot of energy on Macintosh, shortening battery life.
Avoid!

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Same thing has happened to me with Sugar Sync.
by sburtch / September 28, 2015 7:38 PM PDT

I left a message in this forum. How did it sort out for you?

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Eventually canceled Sugarsync, and got CC refund prior payts
by artmaltman / February 20, 2016 12:08 PM PST

I used their new process to cancel - you have to call a special cancel line which has very limited hours and very long waits on hold. Regular customer service refuse to cancel you. Flat out refuse.

Eventually they canceled after I got on the cancel line first thing when they open and waited on hold half an hour. But they refused to refund the 3 months $25 fees I had paid after canceling previously using their old system, which simply did not work.

So I contacted my credit card company, which is a United Mileage card operated by Chase, and they refunded me the difference. I don't know whether they ever got reimbursed by Sugarsync.

I've never interacted with such a sleezy operation as Sugarsync. They literally make it hard to cancel and then refuse to refund the additional charges that accrue.

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Sugar Sync Alert Beware No refunds on Auto Pay renewals
by sburtch / September 28, 2015 7:35 PM PDT
In reply to: Sugarsync

Hi Tomaudley,

The same exact thing has happened to me today. Except Im only charged $74.99 so far. Wondering how it has sorted out for you?

Buyer Beware! Sugar Sync does not issue returns and auto renew your Paypal or credit card without notification or choice in plans after Free Trial Offer has expired.
They lure you in with "Free Risk Free Trial Offer. Make sure you read the fine print. Their policy is dubious way of doing business. in my opinion.

After they charge you for one year of service it is nearly impossible to cancel and no refund even if you cancel.

I intend to create a webpage to see if other people have been affected by this company and the legal implications of this type business model.

Please leave a post here and I leave a link in the future to the webpage to organize any efforts against this practice of SugarSync.

Thanks
Steve

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Same thing has happened to me with Sugar Sync
by sburtch / September 28, 2015 7:39 PM PDT
In reply to: Sugarsync

I left a detailed response to your post. Please let me know how it sorted out for you.

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