Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Resolved Question

Suddenly no system or cd/dvd sound,but sound on the internet

Nov 22, 2014 8:20AM PST

I have checked the device manager, volume settings, etc. I cannot get any system sounds, at all, but have no problem getting internet sounds; youtube, facebook, yahoo etc. I am stumped. Can anyone help?

Discussion is locked

mintboxer has chosen the best answer to their question. View answer

Best Answer

- Collapse -
Have You Tried This?
Nov 22, 2014 10:24AM PST

RIGHT click on the speaker icon in the lower right corner system tray, choose "Open Volume Mixer", then make sure the "System Sounds" is not muted by hovering over the little speaker at the bottom of the "System Sounds" column. If muted, click on the little speaker there.

Hope this helps.

Grif

- Collapse -
Answer
Problem NOT solved
Nov 24, 2014 8:02AM PST

The issue remains.

- Collapse -
Answer
May be time to use System Restore. Here's a note how
Nov 24, 2014 8:45AM PST
- Collapse -
Answer
I never used the system sounds
Nov 24, 2014 10:18AM PST

they can be turned on or off in control panel. See the sound icon.

- Collapse -
System sounds are ON
Nov 25, 2014 6:34AM PST

Tests of sounds do not work either.

- Collapse -
You didn't do the system restore Bob offered?
Nov 25, 2014 6:56AM PST

Dafydd.

- Collapse -
then maybe
Nov 25, 2014 8:34AM PST

something happened to your wave codec. Wave files is what windows sounds uses.

- Collapse -
Hmm
Nov 25, 2014 8:35AM PST

If that's so, then installing or reinstalling Media Player may fix your problem.

- Collapse -
Still no go
Nov 28, 2014 6:52AM PST

I have tried updating the sound drivers, I have reinstalled the Media Player with no luck. For some odd reason, the system restore was not initialized, so I had no previous point to go back to. Still stumped.

- Collapse -
Hmm
Nov 28, 2014 7:04AM PST

Are Norton or Kaspersky anti viruses involved and up to date?

Digger

- Collapse -
Over Norton years ago.
Nov 28, 2014 9:07AM PST

I am super protected and up to date.

- Collapse -
I wouldn't know
Nov 29, 2014 12:44AM PST

You have all the Heavy Hitters working on this with you on the Media Player issue and these guys really know their stuff. I couldn't help with that.

But not being able to do a system restore kind of has me curious as some anti virus programs are over protective in some areas and wipe out restore points and some things just won't work.

Best of luck
Digger

- Collapse -
Did you disable your antivirus...
Nov 29, 2014 12:47AM PST

prior to doing a system restore?
Dafydd.

- Collapse -
Unsure if that will disable Tamper Protection.
Nov 29, 2014 1:20AM PST
- Collapse -
True Bob.
Nov 29, 2014 1:34AM PST

If I remember correctly, "tamper protection" is the one to disable in Norton. I used to have Norton and had to do this in order to restore.
Dafydd.

- Collapse -
Super protected. (to a fault?)
Nov 29, 2014 12:48AM PST

Norton is well known about how they break system restore. It's one of the reasons I can't use that title.

And yes, Symantec has some article about it. Still, after all these years why do they insist on breaking SR? At the very least they could reveal that they caused it.
Bob