Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Sucked in by

Mar 19, 2005 4:31AM PST

Beware automatic subscription renewals for software purchased over the net.
I purchased a program from "maximumsoftware" twelve months ago (PCBugdoctor)three months after the purchase I began to have doubts about the veracity of the program.
I have 317,000 files and objects on my PC and this so called debug program would rattle through it in about 10 minutes flat, telling me that it had found all sorts of monsters and had succesfully annihilated them all.
My doubts were confirmed by trawling through a number of forums which had a fairly low opinion of bugdoctor.
I also learned that Bugdoctor was very rarely updated so you would be paying for a dose of low grade protection, if any at all.
So I burned my money and uninstalled the program and twelve months later I have an automatic billing on my Amex because I forgot to read the fine print and cancel the auto subscription.
Maximumsoftware refuse to reply to E-Mails and it is not the fault of Amex so thus far like a sucker I have to grin and bear the expense.
Is there not some Consumer protection agency in the US which ensures that any atomatic debit on a credit card has to be notified giving seven days to either agree to the terms of payment or cancel outright.
Hell even Symantec notified you when your subscription was due.
So my friends if you do buy programs from the net beware the Auto subscriptions, read the fine print or it could cost you!!!

Discussion is locked

- Collapse -
The joys of Bug Doctor
Apr 21, 2005 3:53PM PDT

I had a perfectly functioning puter. Well, almost perfectly. Anyways, as soon as I installed Bug Doctor, I couldn't get anything on my screen.

I had to go to my computer tech and spend $50 to have a functioning computer. It still has a number of problems it did not have before--so maybe there is some kind of hidden virus on ye Buggy program!

I called my credit card outfit, Capital One, and complained, suggesting fraud. They said to go to ye mechanic (I'll see him tomorrow or Saturday) and get a copy of the invoice and a short note talking about ye Bug. Then their investigators will check out, temporarily giving me a $39.95 refund. If the Buggy people continue not to reply to phone calls or emails, I suspect I'll get that refund!

Call up Amex and ask them if they can help you!!!

best wishes,
Mike

- Collapse -
Well, the Bug replied!
Apr 23, 2005 11:25AM PDT

Hi folksHappy
Well, I get a message from the Bug Doctor saying that a refund will be given to me. I don't need to approach my bank again, apparently.
Which leads me to question the person who said that they don't respond to emails: did you include your order number in your email?

best wishes,
Mike

- Collapse -
Had the same problem once
Apr 21, 2005 10:52PM PDT

I had a monthly charge that I tried to cancel and the voice mail kept me going in circles. I called my credit card company and explained the situation and she called and couldn't get anything that might be a real person so she blocked anymore charges and gave me credit for the last charge. They finally called me when the charge wouldn't go through.

click here to email semods4@yahoo.com

- Collapse -
About the Bug's attitude towards refunds
Apr 27, 2005 4:38PM PDT

Hi Diana,
The problem I see is:when you requested a cancellation and refund, did you include the original order number of your account? I ask this because they seemed so prompt in response to my query. I did include that order number.
That is the only thing I can see that we did differently, lass.

best always,
Mike