...to paraphrase Stephen King. You say Netflix develops their app for Smart Hub. Well, both our Samsung are Smart Hub.
Next, you say Netflix dictates which Samsung Blu Ray model will have subtitles. Last I knew, Netflix doesn't manufacture Samsung's products. Therefore, when Samsung is shipping out their products in their colorful boxes that advertise "Netflix", Samsung needs to add another fine print asterisk next to the Netflix logo to let the consumer know whether or not subtitles are available on that particular Samsung product. It's YOUR product, ergo I maintain it's a Samsung issue. Let YOUR customers know.
Now, I have a Samsung surround sound product that is no good to me. I now have to spend more money to find a 3D surround sound package that has Netflix subtitles. It will not be another Samsung. Maybe all the manufacturers do the same. Don't know. But, burn me once...
Good news is that I found today that Netflix is at least trying to help the consumer (yes, that's a snide comment, pardon me). In their online Support section, I just printed up model listings, of various manufacturers of blu ray players, that DO HAVE subtitles. I will have the sorting problem of determining which are 3D + surround sound (again manufacturers, help the buying public), but at least it's a starting point. More than Samsung has given me. Last note without the sour grapes...thanks for responding, Online Brand Ambassador. I am literally out the door, right now, to purchase.