I would check the settings again. There are usually features that can be turned on and off that can cut the signal. If this is still not the case, try a different wire to your sub to make sure it is not a short. If its not one of those two, it may be the connection on the receiver, or the receiver itself.
i have a kenwood vr3090 reciver
with a klipsch ksw10
it is hooked up using the line in jack
the other day the sub seemed to loose half its volume
all reciver settings are correct
so i ended up getting my old sony sub out
and it does the same low sub volume about half missing
i dont under stand being the reciver only sends signal not power very confused hope someone can help
thank you

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