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General discussion

Stuck on Apple screen on start up

Nov 12, 2007 7:39AM PST

My wife installed an update for MS office 2004 then restarted. The computer now hangs on the grey apple screen with the progress indicator spinning. I started up from the install disk and repaired the disk and disk permissions from the disk utility but this didn't help. The computer does start in safe mode but I don't know what else to try from there. She has a Macbook with intel 2ghz processor, 2gb ram and Mac OS X 10.4.10.
Any suggestions greatly appreciated. The genius bar is booked and she needs to work.

Discussion is locked

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Office files corrupted?
Nov 12, 2007 9:33AM PST

Have you tried reinstalling/uninstalling Office? If that was the last thing that was updated or downloaded to the MacBook, then that may be the problem, though I don't know how performing a simple update through MS Auto Update (supposing you used that) would leave it there.
Hope this helps some.
-BMF

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Office files corrupted?
Nov 13, 2007 12:13AM PST

Is there a way to just go back before the update? I know in windows there is a system restore option where you can undo recent changes. Is there a similar option for macs?

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Not that I know of,
Nov 13, 2007 7:14AM PST

but your best bet may be to reinstall Office straight from the disk. I know that with Pacifist, you can force install stuff, but I tried it for QuickTime and got a system crash. Had to reinstall the whole Tiger system to fix it.

Install it off the disk and replace the current version if you can, and prevent it from updating to whatever you downloaded for it. Perhaps this may work...
Give it a try at your own risk.