Have you tried reinstalling/uninstalling Office? If that was the last thing that was updated or downloaded to the MacBook, then that may be the problem, though I don't know how performing a simple update through MS Auto Update (supposing you used that) would leave it there.
Hope this helps some.
-BMF
My wife installed an update for MS office 2004 then restarted. The computer now hangs on the grey apple screen with the progress indicator spinning. I started up from the install disk and repaired the disk and disk permissions from the disk utility but this didn't help. The computer does start in safe mode but I don't know what else to try from there. She has a Macbook with intel 2ghz processor, 2gb ram and Mac OS X 10.4.10.
Any suggestions greatly appreciated. The genius bar is booked and she needs to work.

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