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Question

Stuck and can't turn off

Mar 27, 2017 11:24AM PDT

Hi,

my hp pavilion 14-al007ng get stuck after installtion at the welcome screen. pressing the power button does not turn it off and the battery is not removable. what can i do?

thank you

Discussion is locked

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Answer
Press and hold the power button.
Mar 27, 2017 11:28AM PDT

About 10 to 60 seconds and it turns off unless there is a hardware failure.

Also, unplug all USB things the next power up because ... reasons.

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nothing happes
Mar 27, 2017 12:17PM PDT

thank you but nothing happens Sad

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That's bad news.
Mar 27, 2017 12:37PM PDT

If the hold the power button fails, that means a really bad failure. Usually the motherboard. Hope it is in warranty.

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Answer
Try to re-install
Jun 22, 2017 1:53AM PDT

You may try to re instal windows again. Plain