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Streaming Reception through Samsung Smart Hub

Apr 7, 2016 1:49PM PDT

We have a Samsung UN46H5203. Earlier in this forum I posted about problems with Acorn-TV. A change in DNS settings to 4.2.2.1 removed a "Check Network Settings Message, but since then reception has been spotty and frozen screens result. Today I tried to watch a 19 minute video on YouTube and had the same problem. However both YouTube and Acorn work fine when a laptop sitting beside the TV is connected using the HDMI port.

My conclusion is that, as nice as it appears, the SmartHub apps tend to be often truncated and frozen screens result. HD streaming may be part of this, but it appears this TV is not as "Smart" as was advertised. All software and the modem are up to date and we have 15 MBs/sec download. Due to a wall between it is not practical to connect the TV directly to the modem with a long HDMI cable. The laptop receives the signal wirelessly the same way and the 15 MB speed is maintained beside the TV.

Therefore the wireless connection as entered on the TV is not as strong as a laptop PC.

Any similar experiences?

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Comments
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Is the WiFi modem over 20 feet away?
Apr 7, 2016 5:27PM PDT

The one thing you learn is that smart TV WiFi range is much shorter than a common laptop.

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Is the WiFi modem over 20 feet away?
Apr 8, 2016 4:02AM PDT

It is about 15 - 20 feet away.

Is there any setting in SmartHub to test whether or not the signal received is adequate?

Is there any way to add a small antenna to these Smart TVs?

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Sorry
Apr 8, 2016 9:40AM PDT

At this point it sounds like it needs service. I take it that a call to Samsung was made and it's still failing. They should set up a service call next.

One last test. Use an ethernet cable to test if the set and service works.

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Reception by Samsung Smart Hub
Apr 8, 2016 11:33AM PDT

I see one LAN port on the TV. Presumably if I can find a long ethernet cable and connect directly to the modem the signal will be better.

Will try this first.

Thanks

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Samsung Smart Hub Streaming Issue - Solved!
May 10, 2016 1:44PM PDT

Problem solved!

From this forum I learned that the Samsung Smart Hub reception using wireless LAN was not good enough to handle HD streaming. Lots of freezes, network errors, etc. Forum said to wire the modem ethernet to the TV ethernet for best results. Using a 25 foot ethernet cable we tested and solid streaming now happens using the Smart TV "Hub".

Includes Acorn TV.

Today I hid the cable by going through a wall and all is well. Thanks to those who helped here.

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