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Question

Streaming HBOGO on Samsung TV

Mar 21, 2016 4:25PM PDT

UN60H6350AF 60' LED TV
When attempting to stream HBOGO, the HBOGO intro shows, then the content advisory, then the buffering circle of dots which eventually freezes and then I get an error message to the effect that I cannot stream that video 'at this time'
I have not had any problem streaming video on any app except HBOGO. I have had no problem streaming HBOGO on any other device on the same network -- wired or wifi. I have, at the direction of a Samsung tech via chat, changed the DNS to 8.8.8.8 and then to 8.8.4.4. I have reset the Media Hub, I have set the country code -- all to no effect whatever.

Any ideas as to what could be going on and how to solve this issue would be appreciated.

Discussion is locked

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Answer
Always report the app errors to TV maker and App author.
Mar 21, 2016 4:37PM PDT

That would be Samsung and HBO. If neither can fix it, then you decide on your next move.

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Answer
Re: HBOGo
Mar 25, 2016 12:32PM PDT

Seeing as this is the only app that's having the symptoms, I would recommend reaching out to the app developer directly.

Regards,
HD Tech