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Strange Windows Update issue.

by Paul C / March 21, 2007 7:22 PM PDT

I recently changed ISPs as part of a reformat and reinstall of Windows XP Home. When I went to Windows Update to download all the critical and security updates, all went well until I got to the security updates that reference MS KB920683 and KB914388.

When I install them, upon reboot, I get the error dialog "Generic Win32 Host Processes has encountered a problem and needs to close." After that, I cannot get online. I can "fix" the problem by either using System Restore or System File Checker (SFC /SCANNOW), but then the little yellow shield pops up in the system tray telling me that those updates need to be installed. Interestingly enough, when I open Add/Remove Programs, both updates are shown as installed.

What now?

TIA, Paul

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What I would try
by MarkFlax Forum moderator / March 21, 2007 9:38 PM PDT

Some of the experts here may have better ideas, but until then I would visit the Windows Update site, let it scan your computer and then choose Custom install.

Then if Windows Updates lists those two KB's, you can choose to "hide" those updates. That should stop your computer showing the icon.


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Thanks, Mark! And why didn't I think of that?
by Paul C / March 22, 2007 10:29 AM PDT
In reply to: What I would try

It of course worked. Now, all I'm getting is the automatic updates for IE 7 - which I just recently installed.

Now, another question: When I need to do this again, might it be best to turn Automatic Updates off until I get the machine completely updated to my satisfaction?

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Another option?
by MarkFlax Forum moderator / March 22, 2007 8:04 PM PDT

Hi Paul,

I suppose HackersCallMeLeet's suggestion may work, but perhaps you're not ready yet for another re-install. Happy

I'm not sure what you mean by "when I need to do this again". Do you mean a re-install or something else?

As to Windows Updates, why not set it to notify you, but don't automatically download or install them.

With the problem you have with those two KB's, why not try and uninstall them from Add/Remove, reboot, then goto the Windows Update site again, unhide those updates, and re-download them. That may solve the Generic Win32 Host Processes problem.

I would, perhaps, create a System Restore point before removing them.


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Reformat the drive and start over
by ask4anu / March 22, 2007 12:12 PM PDT

sounds to me as something didnt hook right you can also try the reapir mode on the disk also just boot into like you where installing the OS and fallow prompts till you see repair xp DID you make sure to use NTFS instead of FAT 32 and make sure you delete the partition as well and remake it when you just format
the drive you dont actually delete the partition
it justs wipes it but for a fresh install you will want to delete all partitions on the drive


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