It's why I don't just rely on my internal AV program but do online scans every week as well.
ETrust's heuristics may have detected the java trojans but not had up-to-date definitions to do actual removal (best guess uou had a variant that it was able to detect but that it wasnt able to remove).
As for Housecall finding ones the other missed, it's why you cant just rely on whatever is on your PC. Your scanners are only as good as their definitions. If nothing you are using has definitions for that particular trojan, then maybe you aren't using enough protection.
I personally have 6 scanners on my system plus do 2-3 online scans per week. I also have tons of download protection (Spywareblaster, Spyguard, Spybot, MSAS). Stuff still sneaks in.. but doesnt execute (because I also have registry portectors).
Take nothing for granted. There is no such thing as "too much" protection. Unfortunately there also doesn't seem to be a 'perfect" cocktail of scanning programs that catches everything.
The battle goes on...
I have all definititions up to date for this antivirus program; however, yesterday as I went to a website looking for some information after doing a google search, the website loaded up and I immediately got a message from ETrust that ten exploits had infected my system and the path all showed that they were .jpg files but that they were all in one folder for SUN/JAVA/ and ultimately the JAR folder.
I never got an option to clean them, but was told I needed to reboot the computer to do so. I did...when I got back to the desktop, I ran the virus program again, and the same files in the same location were detected again, and where I would normally be able to see that they had been cleaned, this was not given to me...just the scan/close options. I closed the ETrust window, went to the folder that held the files, highlighted them all, and deleted them all with my Mutilate program so they bypassed the recycle bin and were overwritten seven times.
Rebooted the computer, ran the scan again, and came up empty.
I then got on the net, went to housecall, ran a full system scan and had 12 worms/trojans detected and deleted them all....and immediately lost my internet connection for my satellite modem. Rebooted the computer, still no internet although the lights on my modem were all good to go (got a taskbar message saying I had limited or no connectivity though).
So I figured that the infected files couldn't be cleaned and were actually deleted by housecall...so I ran SFC /SCANNOW and fixed/replaced all files automatically with the XP cd....rebooted the computer, and back on the net.
Went back to housecall, ran a new scan, and came up clean.
My biggest question since things seem to be fine now is what happened with ETrust that it couldn't remove the original ten .jpg files? According to the program, I have the latest definitions available after I tried to 'update' it, so I'm a little confused about why it was unable to remove these, and why didn't it find the trojans/worms that housecall found? After all these years of owning InoculateIT and now ETrust (same company), should I be looking around for new protection?
TONI
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