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General discussion

Strange cable TV problem

Jan 15, 2006 8:51AM PST

Hello all, and thanks in advance to anyone who can help as this is driving me a little nuts.

I purchased a new TV, Samsung LCD TV, which has HDTV support. I have a cable TV subscription. Got home with the new TV, then picked up a new cable box, connected it up and received very bad reception. Also, when we first connected to TV it overloaded our power and blew a fuse, figured that out..

Cable repair man (no.1) came over, messed about with the coax, plugged it back in to the TV, power went out, we assumed the TV had been overloaded, so let him go (an error it turned out). Finally got TV back on by unplugging all connections (DVD, cable etc..).

However, when connecting the cable TV via component or HDMI sparks would come out, humming starts, and if I plugged it in fully the power would cut out. Tried his a couple of times, all to no avail.

Cable guys (no.2 & 3) came over, switched over the cable box, no luck.

Cable guy 4 came over, check out coax, played around with the grounding, connected a non HDTV box to our old TV and that worked, however, when he connected the HDTV box up sparks come out once more, so we assumed the TV was at fault.

TV went for repair, came back, still sparks. So sent a replacement TV.

Tried that, still sparks come out when I go near the TV with the cable wire, even when the cable box is not connected to the power.

I can connect everything else to the tV just fine - DVD, amp, PC, but as soon as the cable goes near it sparks fly out and I give up.

I thought I would try running the cable coax through my surge protector which has a connection for the coax, as soon as I put it near that sparks come out as well.

So, I can only think that something is wrong with the coax, but have no idea what. Cable guy no.5 will be over this week.

Does anyone know what could be causing this???

Thanks for any help

Discussion is locked

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NEVER HEARD OF THAT BEFORE
Jan 15, 2006 9:10AM PST

Sounds like you have 110 volts at your interface cable bad news please let us know and tell us what the problem was. dont have a clue stewart norrie or you can use it as a toaster ha ha

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This sounds pretty erie...
Jan 15, 2006 10:49AM PST

By chance the house is haunted? Maybe you should try direcTV or dish network instead.....just kidding.

Hey Stewart, now you see why some of us are not going with this HD stuff?

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try to isolate the problem even more even more.
Jan 15, 2006 4:46PM PST

1.) try a different power surge.
2.) try to plug it into a different room.
3.) try to plug it into a neighbor's house to find out if it is just the tv or your house.
4.) did you buy it online or at a store. if its at a store (and its within the return policy), have them plug it into a cable box or direct tv box if they have one on hand to see if it happens.
5.) go with direct tv or dish, have them rewire everything, you'll get better HD, pay less, and will be much happier.

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try this
Jan 15, 2006 9:03PM PST

Do you have other TV's connected in house?
If not, check in location where cable comes into house, if there is an amplifier, remove it. Make sure you are plugging the cable that goes to your new TV direct to the feed from outside, nothing else except maybe a f connect joiner.
First I would get the cable guy to locate the cable going to your TV, and confirm that there are no shorts or other issues on that line, they should be showing up with test equipment to confirm the cable is good. If the cable has been cut, nailed, pinched or other along with a power cable you have a serious problems. If you or someone you knows has a small TV that you could plug in here, try it, does the same thing happen? If not, then you have quickly deduced that it really is something to do with your set. IF the set got replaced, it seems odd that you would end up with 2 that have the same issues.
Another idea if you can't get a TV to try, use a VCR, plug cable into the VCR, then out to TV, channel 3 on TV should show programing, once again, if no sparks are flying on VCR, then it is a good chance it's not a cable issue.
good luck

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mstm PLEASE LET US KNOW WHAT THE PROBLEM WAS.
Jan 17, 2006 4:57AM PST

I couldn't sleep last nite thinking about your problem, Like live 110 v that could kill someone. or burn down your house. especially live voltage from a interface cable TALK ABOUT MELT DOWN OF YOUR HOME THEATER SYSTEM. Anyway please reply and tell us the outcome HORROR STORY good luck stewart norrie

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Still a work in progress
Jan 20, 2006 10:14PM PST

After cable guy no.6 came and got a fright when connecting the coax to the Cable box, following the large spark that came out.

we now are awaiting the crew chief, who should be coming tomorrow with all kinds of funky testing stuff. The current theory is that there is current coming off the cable drop, we shall see....

tried a few different wiring configurations, all to no avail. As soon as the coax connection comes into play it goes up the creek.

If this doesn`t work I`m contecting Dish or directtv.

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...
Jan 22, 2006 6:43AM PST

So, cable guy 7 showed up today, seem to know his stuff. His theory was that the wiring in our (old) apt is messed up, he checked the plug that the surge protector was plugged into and sure enough its grounded incorrectly. He recommended buying a tested for each socket, which i did, found one that worked fine, plugged the stuff into that, attempted to connect the cable box.....and more sparks...

so now its cable guy no.8 on tuesday.

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This is ********....
Jan 22, 2006 10:49AM PST

Next cable guy that comes, get him to trace the cable from your room to the input.
Disconnect the cable at the input to the house, there should be nothing going through it at this point, at least nothing from the cable company. Try to plug it into your TV again, if you still get sparks, then somewhere, there is either another join which is getting grounded or other, OR this piece of cable is getting a charge from somewhere in the walls. Which would mean someone has put a nail or something through it and possibly a power cable.

If you plug it into your TV, and this time no sparks fly, then you know the problem is coming from the cable company feed, which means the cable guy should be able to get a spark from the feed in to your house, or at least be able to measure voltage on the line into your home.

If there are surge protectors or other devices being used they must also be removed for testing, you want only the cable feed from the main in, nothing else.\
If you are using any type of surge that has a cable in and out, this should be tested too, they can cause more headaches than they are worth.

PAt
http://spaces.msn.com/members.sirroundsound

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one more thing to add
Jan 22, 2006 12:02PM PST

IF you were to plug in a coax cable from a VCR to the TV (no local cable plugged into the VCR) do you get sparks?
You have to make sure it's not the TV that is causing the problems.

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This is like a horror movie. let us know what problem was
Jan 21, 2006 4:07AM PST

Your problem is driving me nuts really I keep thinking about someone getting electracuted , house burning down even your neighabors may have the same problem, Not to mention you may have melted all your electronics, Also ITS LIKE CALLING 911 WITH A LIFE AND DEATH PROBLEM AND THE COPS SAY THEY WILL BE OVER IN 2 WEEKS, When you called your cable co. in the first place they should have fixed the problem like NOW . This seems so serious you should have called the cops so let us all know stewart

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You have a power fault. . .
Jan 22, 2006 8:39PM PST
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i'm no electrician
Jan 23, 2006 1:24AM PST

but it sounds as if you (or someone else):...

wired an appliance with the ground (yellow/green wire in a 3 pin plug) connected to the current
or
you have an appliance which should be grounded connected via a 2 pin plug
or
you have the co-ax somehow connested to a live connection


whatever it is, good luck...(and be careful!)


.

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I'm no electrician either...
Jan 23, 2006 8:30AM PST

Did some testing for that, bought a receptacle analyzer to test our wall sockets, the one we had the TV plugged into did indeed show up as being wired incorrectly. So I tested other plugs and found that all the rest worked (is that murphys law in action? Happy ) so anyway, plugged the stuff into the working plug...and some problems.

If I run a current detector on the coax coming into my apt it detects current, I know there should be a small amount of current, but should this also lead to current being detected on the HDMI cable? Given that the cable box is not actually plugged into the power..... still, next cable guy is coming tomorrow.

Good news is that my wife and I are getting a lot of reading done!

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cable tv problem
Jan 23, 2006 1:32PM PST

sounds to me that the coaxial cable is not properly grounded at the house and it may be picking up some stray voltage or worse is grounded to the power source

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the sage continues..
Jan 26, 2006 12:34AM PST

Hello once more!

ok, so, latest development. Cable guy comes, ascertains that voltage is coming from my TV, which the cable grounds out, hence the sparks, so now its TV number 2 that is at fault. Apparently the faulty plug I had the TV plugged into has somehow messed up the power supply system on the TV, does this make sense?

Questions still unanswered:
1) Why did this only begin when the cable guy came over to fix the problem in the first place?
2) Why does everything else work just fine when pluged into the TV?

Oh, and to cap it all, the last guy cut the coax outside so no signal to my apt at all. Which means no internet connection either as we use roadrunner.

I have asked the cable company to come and resetablish the connection as the coax goes to my apt, then into a splitter, then one pipe to the TV and one to the modem, but apparently they will not do this, why?????? as long as I don`t hook up the TV surely all should work??? Or does logic not apply in this case?

Additional questions I now have

1) Who else can I use to get Internet service from?
2) Which is better Dish or DirectTV? and how do they connect to my TV?


thanks

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A series of tests to try
Jan 26, 2006 3:31AM PST

Since your cable is now cut, are you still getting sparks when you try to connect the cable box? WHOA!, don't try connecting the TV yet, I do not want to be responsible for any deaths read the entire post.

An outlet wired backwards should cause no problems with a TV. Polarized outlets were developed to make some electric devices safer, namely light sockets. Kids were getting electrocuted by touching light sockets, polarizing the outlet helps ensure the hot contact of the socket is the center contact and not the outer base.

Exactly how did the cable guy ascertain the power was coming from the TV, did he use a meter and verify that the TV is the power source causing the cable to spark? It seems you have three variables to your problem, the TV, the cable box, and the cable. I have no idea at what voltage cable comes into the house, but it is very low, my television?s manual says the signal power coming into the TV from cable averages 470mVrms. That is not enough voltage to cause sparks, and is more that likely physically undetectable to the average person. A good AC voltmeter should be able to read that amount of voltage though. If you are getting sparks you are dealing with a much higher voltage, so were is it coming from. As suggested in earlier posts, the cable may be compromised and is getting power from the house wiring, the cable box is defective and is outputting too much voltage to the component and HDMI outputs, or the TV is defective and is shorted to the inputs introducing voltage.

A series of simple tests should solve your problem. Check for voltage with a voltmeter at the cable, at the cable box output, and at the TV input. The blown fuse provides a clue because the power is being drawn through the circuit the fuse protects. I would not try to hook up any more TVs until you isolate where the stray voltage is coming from and fix the problem. If you do not know how to use a meter or are not comfortable using a meter do not do any of these tests yourself. Your problem is causing a current draw that is enough to blow a fuse, I?m assuming it is a home fuse probably 15 or 20 Amps @ 120VAC, which is more than enough power to cause serious injury or death. Get a good electrician to help you out, and to rewire the outlet that is wired backwards so that nobody gets shocked changing a light bulb.

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just some things to check
Feb 3, 2006 9:24AM PST

do you have a cable tv amp? if so you may want to check the connections sounds like your plugging a 12volt backfeed into your tv. have you ever had cable come through that wire your plugging in? for example what happens when you plug the line in direct to the tv does it work? if you can try to trace that wire and see if there are any splitters or amps between your tv and the initial point of connection to the main line.

just a thought

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Back to my suggestion
Feb 4, 2006 12:15AM PST

Have you plugged the cable from the wall into a VCR, forget the TV for a moment. If all this is coming through the cable lines, one would think it would spark here too. The moment the cable makes a connection with anything, if it's the problem, it would spark. You may want to plug the VCR into a surge power bar, and plug that into the outlet you used for your TV.
If there are no sparks from the VCR, you could plug it into the TV Via the audio/video cables, avoid the coaxial connection on your TV. I am pretty sure somewhere in these posts it was mentioned that your DVD connection was fine, so the problem may very well be a bad connection at the coax port. Seeing 2 TV's like this is not a good sign.

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was this problem ever resolved?
Feb 6, 2011 2:28AM PST

I have recently moved into a new apartment and am having the same exact issues you encountered.
Initially tried plugging in the coax cable and got no channels, so called a cable company. As soon as they set up the wiring and started service, the problems started. Coax cable plugged in would result in that humming sound and power outage. An electrician came and decided the problem was with the TV and the building was fine. Gave up on cable for a while, just got internet, then recently decided to try the cable again. This time I got sparks.
Not sure what to do next, and I'm hoping there has been no damage done to my television...

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When sparks fly.
Feb 6, 2011 2:43AM PST

You'll want to get an electrician to look at it.

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Same problem
Mar 6, 2011 11:19PM PST

Please keep us updated because I am having the same exact problem with my new 47 inch LED tv. I am on my second tv trying to figure this out. You are not alone.

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Same problem here - Connecting coax causes sparks
Apr 1, 2012 2:13PM PDT

Had several techs out, and problem still is not resolved. However, it only happens from certain electrical outlets. The techs are telling me I have an electrical problem. So I have an electrician coming out this week.

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Your not alone having the same issues
May 29, 2012 9:52AM PDT

I have an Lg 3d tv. I'm trying to connect comcast and sparks fly with component cables, hdmi, and even coax cable, I tried this recently I disconnected the main cable line that goes into the box and tried a direct connection to my lg tv and sparks flew. I tried connecting all the other cables from the Comcast box to the lg tv without connecting the Main line to the Comcast box and sparks did not fly. So it's not the box. But my dad said sometimes outlets can not be grounded right or wired reversed. So I'm try connecting to a different outlet to see if this is the problem. If not then the cable com pang will have to run a new line all the way to the poll.

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It not ur cable, tv, nor cable box
May 31, 2012 6:03AM PDT

I had my land lord check the the cable line coming inside the house with a volt meter we found a voltage of 110 coming in from the cable line. Now the technition from the cable company came in and saw this he disconnected something from where the Main cable conntects to. They check the cable line again with a radio shack ac volt meter. Now our state power provider company which is FPL is coming I'll everyone posted on the results.

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good news got some updates
May 31, 2012 11:07AM PDT

ok FPL came which is the states electrical power provider they stated that there is nothing wrong on there ends. guys it looks like we all a electrical problem which can be fixed. if you look at the prongs on an old tv it only has two prongs that you can connect to an outlet which means the tv has no ground. now you guys are wondering what am i trying to say, our new tv's now a days our plasma's, flat screens, LED, LCD, have three prongs which means our new tv's have a ground which is that third circle whole in our regular outlets. as my land lord, FPL, and cable looked at the grounding out side of the building in which i am now living in its come to figure that the problem is with the grounding of the building's wiring. this is fixable what you guys are looking for is an open neutral wire that's right you need to a good electrician that can find out where in your house or building the neutral wire is loose or even broken at. my land lord has a great friend who is going to take care of this. i will let you guys know where it was found. this is why the new TV's fry because the electricity circuits through the TV because it is grounded. if your power light company state its a problem in your wiring than in most cases our homes are a little old remember most of the materials used in the past are not being used anymore. use a volt meter like i said this can be brought at radio shack and check the main line coming into the house. open neutral is most likely the problem.

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Seen this before
Jun 1, 2012 10:24AM PDT

You have a ground loop. The most common cause is numberous devices with non-grounded, non polarized plugs. Or the polarizing has been defeated and the result is 110 volts between the grounds of two devices. When you connect two devices together with a coax or audio cables, this is what blew the breaker/fuse. A certified electrician can trace the fault and identify the point of the fault. If your home is older, you may not have grounded outlets and that could be trouble and a fire hazard, not to mention a heart stopping consequence for some.

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The building does look like it was built a while ago
Jun 2, 2012 12:45AM PDT

Land is having the electrician come to find the wire that is causing this problem

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Problem was found . No more spark
Jun 6, 2012 11:19AM PDT

Electrican came out there was to outlets in my appartment wired backwards. And one of the outlets had a bad polarity.

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Glad the problem was found
Jun 6, 2012 12:00PM PDT

That kind of problem could cost someone their life. I use a three prong plugin unit and a simple multimeter could have located the fault but a certified electrician needs to be the one to open the outlet box.

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Sparking coax
Oct 3, 2015 5:18PM PDT

My house was built in 2004.

I had the cable co install a new outlet. When the cable guy tried to connect the cable to my tv, it tripped the circuit. A tester revealed 'hot to neutral reversal'.

So, I tracked down the outlet from the panal that had the white lead as 'hot', taped it black, made the 'neutral' black lead white and hooked everything up.

ALL OUTLETS AND LIGHTS NOW TEST AS NORMAL.

So, now I try and again hookup the new coax cable; it sparks and kills the circuit. I put a volt tester on the coax and grounded it to the ground input on the AC and it shows 120 volts.

As I follow the coax back to the entry point into the house, there is no ground. In fact, nothing seems to be grounded except what I suspect is the amplifier; which is grounded at the case ground screw.