Spyware, Viruses, & Security forum

General discussion

Strange 900 number problem

by EdH / January 6, 2006 8:52 PM PST

We just got our phone bill and noticed two calls to something called atlantic mgmt, with a 900 (we're on dialup) from one of our lines. The problem is that this line only has two computers connected to it; no phones. I am wondering if there's any scam or virus that causes your computer to dial a 900 number without your knowledge?

I have not been able to find anything about "atlantic mgmt". There's a real estate company with that name but I don't think that's it.

Any ideas?

Discussion is locked
You are posting a reply to: Strange 900 number problem
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Strange 900 number problem
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Hi Ed, You might have a dialer on
by roddy32 / January 6, 2006 9:26 PM PST

your computer somewhere. Do you have any anti-Spyware programs such as Spybot S&D and/or Ad-Aware SE for starters?

Spybot S&D (download, check for updates, read the tutorial and scan often, it also does some blocking)
http://www.safer-networking.org/en/home/index.html

Ad-Aware SE (a scanner, download, check for updates, read the directions and scan.
http://www.lavasoftusa.com/


Please try this also. You may not need the log but save it anyway.

Dowload link http://www.ewido.net/en/


* Install ewido anti-malware
* When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
* Launch ewido, there should be an icon on your desktop double-click it.
* The program will now go to the main screen

You will need to update ewido to the latest definition files.

* On the left hand side of the main screen click Update
* Then click on Start Update

The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
http://www.ewido.net/en/download/updates/

Once the updates are installed do the following:
* Click on scanner
* Click on Complete System Scan and the scan will begin.
* While the scan is in progress you will be prompted to clean files, click OK
* When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
* Once the scan has completed, there will be a button located on the bottom of the screen named Save report
* Click Save report.
* Save the report .txt file to your desktop.

Now close ewido anti-malware.

Collapse -
Thanks. I have Ad Aware and Spybot..
by EdH / January 7, 2006 3:48 AM PST

I'll try the other one too. I suspect it would be on muy daughter's computer as she is less security conscious than I when she surfs.

I'll look up dailers.

Collapse -
Ed, I would be checking with the phone company...
by glenn30 / January 7, 2006 3:59 AM PST

If you did not make those calls they need to be involved early on. IMHO!

Glenn

Collapse -
I plan to call them Monday...
by EdH / January 7, 2006 4:51 AM PST

My big fear is that the bill only goes to the end of November. What awaits in December's bill? If it's a dialer they may not waive the charges.

So far scans have shown nothing but I'll keep at it.

Collapse -
Ed, check in Internet Explorer, Tools > Options
by MarkFlax Forum moderator / January 7, 2006 5:19 AM PST

then the Connections tab.

If you only have one ISP, then only one ISP should be listed in that area. If there is a rougue dialer on your computers, then it will be listed there.

If it is, make sure your proper ISP is set to default. Then goto Network Places from your desktop or Start menu, make sure you are looking at "View network connections", then see if you have two dialup network icons. If so, one is the rogue dialer and should be deleted.

Mark

Collapse -
Mark, you once offered a tip...
by glenn30 / January 7, 2006 5:35 AM PST

That I really like and works well for me. My modem was dialing my ISP from time to time without being asked. I do not remember the setting changes but basically I am set ''Never to dial a connection''... ''My ISP'' Icon was placed on my desktop so I need to manually click the icon for an ISP connection. This might also be helpful to the current poster as a little added insurance.

Have enjoyed your tip and used the method ever since. Grin

Glenn

Collapse -
Glenn, I did that tip also...
by Larry38 / January 7, 2006 6:15 AM PST

Been so long ago I also forgot, I have it wrote down someplace, but would take two days to find it.
Larry

Collapse -
Found this with search.
by Larry38 / January 7, 2006 6:26 AM PST
Collapse -
So far no dialer seems to be on either computer.
by EdH / January 7, 2006 6:46 AM PST

Mqaybe it;s Verizon's "mistake".

I'm continuing scans though. I found a trojan on my machine and a virus on my daughter's. I was shocked because I am careful and usually very clean.

Thanks for all the tips.

Collapse -
Very possible and it is a fairly
by roddy32 / January 7, 2006 7:21 AM PST

common problem so you might find that it IS a mistake when you call the phone company. I would imagine that if you had a dialer, one of the programs would have found it by now.

Collapse -
Oops!
by EdH / January 7, 2006 7:53 AM PST

Ewido found and cleaned several Trojan.dialer.ay on my daughter's machine. Maybe that's it.

Hmm. Wish I knew how she got them and if they are truly gone.

Collapse -
I would reboot and then rescan and
by roddy32 / January 7, 2006 8:04 AM PST
In reply to: Oops!

see if anything shows up again. IF there is anything in System Restore, we'll explain how to purge that also. Hopefully you will still be clean after reboot as sometimes, these things can regenerate on a reboot.

Collapse -
Did it.
by EdH / January 7, 2006 10:48 AM PST

And all seems well.

Thanks.

Collapse -
You're welcome, if you have any more
by roddy32 / January 7, 2006 10:53 AM PST
In reply to: Did it.

problems, just post back.

Collapse -
Update :: Integeretel
by EdH / January 8, 2006 11:04 PM PST

I called Verizon this AM. Apparently the bill is from a company in California called Integeretel. It's a third paty ''provider'' of Pay-per-Call Services. The lady said she would take the charges off and Integretel would bill us seperately.

If you look them up on Google you will find many complaints of ripoffs and scams for them. The phone companies are apparently victims in this, but I have a hard time believing that they don't know what's going on.

Integeretel has paid out big bucks in a settlement with the FTC their part in a scheme to plant trojans on people's computers which dialed 900 numbers unbeknownst to the user. Whether this isa what happened to us, I don't know. If they do actually bill us we will have to deal directly with them, but I ain't payin'.

I am amazed that legit phone companies let scum use their billing process to rip off consumers this way.

Collapse -
I have heard of them and I don't know
by roddy32 / January 8, 2006 11:44 PM PST
In reply to: Update :: Integeretel

the laws but I got a 9 dollar charge on my SBC bill a couple of years ago from the same people. I called SBC and told them it was NOT my bill and they took the charges off and I never heard another word. Maybe you will get lucky.

Collapse -
(NT) dialers
by badknees / January 31, 2006 4:45 AM PST
In reply to: Update :: Integeretel

Found a charge on my verizon phone bill from Integretel for $40.00. It was for a 900 number phone call from my computer, but no one was home that time. The call was to Atlantic mg. I called Integretel and they said they would refund 50% of thecharge. I told them I would not pay any amount and then they said they would refund the entire amount. They also said they would put a block on the 900 number.

SHA

Collapse -
Integeretel
by badknees / January 31, 2006 4:49 AM PST
In reply to: Update :: Integeretel

Just had the same problem. Integeretel agreed to refund the $40.00 call after I told them I would not pay them at all.

SHA

Collapse -
Unapproved 3rd-party connections
by Midiot / January 31, 2006 11:32 PM PST
In reply to: Update :: Integeretel

Federal law requires a provider to disclose the costs of their services in advertising and to begin calls costing more than $2 WITH AN ANNOUNCEMENT OF THE COST of the call. The announcement must identify the company providing the service, quote the cost and ensure the caller is over 18. (Then the caller must be given three seconds to hang up without being chared).
Trojan Horse scams, however are, after all, Trojan Horses!

Collapse -
Trojan "dialers"
by Midiot / February 6, 2006 10:20 PM PST
In reply to: Oops!

Oops! Here too!
My demon dialer was one of several trojans, each name beginning with "Downloader.Zlob" and extensions like "DY", "EO", "EQ" etc.
Conslusion: The trojan had to come from somewhere and I would assume from the entity charging the $40 fees!

Collapse -
900 Numbers
by Liffey / January 9, 2006 5:56 AM PST

I've had the same problem. When I called BT about it, theu just gave me the addresses of two porn producers the "calls" had been made to. They were in Panama and Las Vegas. BT said I should write and ask if there was any chance of getting my money back!! Do you know if BT are legally allowed to charge people for "calls" made without their knowledge?

Collapse -
I think you should call back ...
by EdH / January 9, 2006 11:46 AM PST
In reply to: 900 Numbers

and INSIST they remove the charges. Make it clear taht you are very unhappy and will raise a stink if they Tell them you don't like being scammed or "crammed" (that's the term) and tell them you'll complain to the FTC, the media, whoever.

Don't take no for an answer.

Collapse -
By the way..
by EdH / January 9, 2006 11:55 AM PST

Don't get hysterical, don't yell and don't threaten to sue. Just firmly tell them that it's unacceptable and as far as you are concerned they are just as responsible for the scam as whoever perpetrated it.

And if you don't get satisfaction, follow through. Complain to the FTC , local media, etc. Write letters and send them copies.

Collapse -
De-regulation
by MarkFlax Forum moderator / January 9, 2006 9:07 PM PST
In reply to: 900 Numbers

Liffey, since the British telecom service was de-regulated some years ago, BT have little powers to stop companies from using premium pay telephone numbers within the UK, and absolutely no powers to stop international calls and Premium Number calls from/to outside the UK.

The fact that you happen to be using a BT line is neither here nor there. Any phone number can be dialed from any phone anywhere in the country, whether the line is BT, NTL, Telewest, or any of the other line rental companies now available, and if the phone company sees that your phone is dialing an international number, it is not their business to challenge that.

Having said that, BT and the other companies do check when an excessive amount of calls are being made, (and subsequently charged to the renter), and may make the renter aware of the cost, but they are under no obligation to do so.

Also, for UK Premium rate lines, BT and the other companies now actively close down such spoof lines, when they are made aware of them. But Premium Lines are now a common factor in any telephone service, and not all are spoof. Some people actually like using them.

BT do have a policy, a voluntary one, that if they are made aware of a rogue dialer being used on a customers account within a certain period, they will remove the charge and not pass any money onto the Premium Line owner. But the ''certain period'' is very short, (30 days I believe), and efforts are being made by OffTel and the government to change this. If you contact BT after this period, you may not be succesful in stopping the charge because they will already have passed on payment to the number owner.

But in the end, unfortunately, it is for each individual user to know and understand what is happening on their own account, and in particular, inside their own computer.

That's why it is so important to know what number your modem is dialing when it makes a connection to the internet. This has happened to me in the past, but because I was aware of the signs, I was able to stop it. One of the signs was I could hear the modem dial the number, but the sound was different to the one it normally made when my proper ISP was being dialed.

I have given advice about this before, and my link is here;
http://reviews.cnet.com/5208-6132-0.html?forumID=32&threadID=57788&messageID=687561

It's not short, in fact it's very long, but I don't apologise for that because the problem and the possible solutions are involved.

Good luck.

Mark

Collapse -
900 Numbers
by Liffey / January 10, 2006 12:27 AM PST
In reply to: De-regulation

Many thanks for the information, Mark.

Collapse -
900 Number
by elmack31 / January 13, 2006 3:59 AM PST

We received our phone bill with the same scenario. This has to be some sort of scam. We are using DSL. Even while we were on dial-up, nothing like this happened. We did contact our phone company. The same "Atlantic Mgmt" is showing on our bill. Anyone with any ideas or help?

Collapse -
Even with DSL
by MarkFlax Forum moderator / January 13, 2006 4:34 AM PST
In reply to: 900 Number

the computer can still dial a land line number if the modem is still working; eg, I have a cable connection but still have a land line connected to the computer for dial-up, (in case my cable ISP ever goes down), and I can connect to a dial-up ISP whilst the cable connection is still functioning.

Did you do the checks suggested in other posts in this thread? In particular look at these posts;
http://reviews.cnet.com/5208-6142-0.html?forumID=32&threadID=148124&messageID=1654617
http://reviews.cnet.com/5208-6142-0.html?forumID=32&threadID=148124&messageID=1660196

Mark

Collapse -
900 dial
by skopets / January 20, 2006 6:24 AM PST

On 12-28 my home computer got infected with a nasty variety of viruses. It took 2 weeks of calls to Microsoft security and running plentiful of anti-viral programs to get rid of the disease. Still my computer remains partially functional. This week we received a bill from our phone company with $40 charge posted by integretel for AtlanticMg mt, 2 minute call made from my modem/computer line on the day of infection 12-28-05. Call to Integretel resulted in 50% discount asking to pay only $20. Spoke to FCC and filed the complaint although I doubt it would be of any assistance. Outraged. Looking for suggestions. Just had Verizon block all paid numbers (900...) from both lines. IAS.

Collapse -
Atlantic Mgmt
by Dave Currie / January 24, 2006 3:17 AM PST
In reply to: 900 dial

I, too, got the same Atlantic Mgmt billing on 12/28/05 at 2:52pm. 900-444-0353. Does anybody know who these people are? $40.00. I complained to my phone company (SBC) and they took off 50%. Armed with the information obtained at this forum, I'm going to go for the full 100% (and an apology).

Collapse -
Full refund
by Dave Currie / January 24, 2006 3:33 AM PST
In reply to: Atlantic Mgmt

I just spoke w/my phone company (SBC) regarding the Atlantic Mgmt bill of $40.00. When I told them what people said on this site, they removed the entire charge and put a block on that 900 line.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!