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Story of a T-Mobile customer trying to switch to Cingular

Now this was an interesting read:

The guy was trying to switch from T-Mobile to Cingular in advance of the release of the iPhone. Why he thought it would be easier now, rather than later, I have no idea.

As anyone who's ever switched carriers, or ever tried to upgrade their phone, I couldn't understand why someone "versed" in the Internet could make such a simple mistake:

"I wanted to do this in a way that would not limit my ability to purchase two iPhones in June under the two-year contract requirement. The employee explained to me that any plan I chose would require a one-year contract minimum, and that I might not be eligible for the iPhone at the $499/$599 price points in June due to the fact that I would only be under the first contract for five months. Providing me with the ?discounted? iPhone price in June would be at the discretion of the store manager, and the store was currently without a manager."

(Well duh...)

But here is what I found the most amusing:

"The T-Mobile customer service agent asked why I was interesting in canceling my account. I told her about my interest in the iPhone and she tried to convince me that the iPhone would work on the T-Mobile network. Nice try, but Apple intends to lock the iPhone using software to limit access to Cingular only. It?s not clear to me whether the agent was simply misinformed or if there was an internal stance from T-Mobile on customers calling about the iPhone."

Anyone out there on T-Mobile wanna give this a try to see if this is the corporate line???

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my bro works at tmobile

In reply to: Story of a T-Mobile customer trying to switch to Cingular

he's the director of IT for the pacific northwest region, and uhhh, no that's not "the corporate line." Why would T-Mobile reps be told to tell inquiring customers that the iPhone is supported on their network?? Don't you think they wouldn't find out?? this has ****** written all over it.

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he's making me correct myself now...

In reply to: my bro works at tmobile

he's the "Associate Director Of Information Technology Infrastructure for the Pacific Northwest States."


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figured as much

In reply to: my bro works at tmobile

I figured that it wasn't the corporate line (unless they and Steve Jobs knew something we, and Cingular, didn't), but thought I would ask anyway just for the hell of it. I hope you're calling either this guy, or the rep he spoke to, the "******", not me.

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oh yeah

In reply to: figured as much

either it's the guy whose the idiot, or the rep was then idiot, neither of which is unlikely.

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