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STOP: 0x0000007E error message using sonic MyDVD

I am using DigitalMedia v7 Plus / MyDVD by Roxio, bundled on my XPS 400 Dell desktop:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Model Dell DXP051
Total Physical Memory 1,024.00 MB
Available Physical Memory 347.98 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB

I use DigitalMedia v7 / MyDVD to back up my files on dvd.

I have used it without incident since I purchased my computer 2.5 years ago.

Recently, this is the problem that is occurring:

I drag and drop a folder of files into the "direct to disc" option.

The folder contains .jpgs and .AVI video files.

The size of the folder is 2.6 gb.

The dvd is SONY DVD+R, 4.7gb.

The drive is SONY HL-DT-ST DVD+-RW GWA4164B.


The files are copied without incident.

Then I click on "make compatible".

My computer crashes.

I get a blue screen with the following error message:



"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check t be sure you adequate disk space. If a driver is identified in the Stop message, disable the drive or check with the manufacturer for drive updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe Mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select Safe Mode.

Technical information:

???STOP: 0x0000007E (0xC0000005, 0x806E494F, 0xF79A9C30, 0xF79A992C)

Beginning dump of physical memory

Physical memory dump complete.

Contact your system administrator or technical support group for further assistance."



An error report is sent to Microsoft upon rebooting.

Microsoft responds with this web page:

http://wer.microsoft.com/responses/Response.aspx/685/en-us/5.1.2600.2.00010100.2.0?SGD=53378472-d909-42d2-a34f-6e87193b17eb#here


I have checked my drivers.

All drivers appear to be working properly.

I have done a driver reset and a system restore.

I have download and installed PatchGdiPlus from Sonic, and the pxengine2_08_40d from Sonic.

The problem persists.

I've uninstalled and reinstalled DigitalMedia v7 / MyDVD via the installation disc supplied by Dell when I purchased the computer.

That did not resolve the problem.





Please advise.



thank you.

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Collapse -
Since you are making it compatible why not...

In reply to: STOP: 0x0000007E error message using sonic MyDVD

Just create a single closed session to see if that works?

Collapse -
single closed session?

In reply to: Since you are making it compatible why not...

R. Profitt...

I'm not sure I understand your suggestion:
"create a single closed session"
Could you elaborate?

Collapse -
That is. Do not use drag and drop.

In reply to: single closed session?

Use the application to create a data DVD. It has the option to do that...

Collapse -
DVD Data disc option worked.

In reply to: That is. Do not use drag and drop.

R. Profitt...

I tried your suggestion of using the Data Disc option to back up my files.
It worked perfectly.
I was able to open the files on another computer, as well.

I want to thank you for your suggestion.
It's a great "work around" for the problem I am experiencing.
I can now back up my files.

However, I would still like to resolve the original issue that results in a blue screen error message.
That, to me, indicates that something is wrong with my computer and/or the software's option of "make compatible".

Perhaps someone else will help me with that issue.
Meanwhile, I can at least proceed with the work I need to do as a result of your suggestion.

Thanks again.

Collapse -
Sorry. That issue is

In reply to: DVD Data disc option worked.

Likely to be fixed with some patch or update from the software's maker. I don't use drag to disk anymore because of issues like this and the times it just lost all the data on the disk.
Bob

Collapse -
Windows XP has a similar process

In reply to: DVD Data disc option worked.

That works much better than Sonic's Drag and Drop. When you right click on the items you wish to write to disc, there will be a choice in the menu that pops up. Select "Send to" and slide over to the list and pick your CD or DVD writer. It will place the files in a cue until you pick write to disc. Just to remind you that you have to first disable Sonic's "Drag and Drop" first, however.

Collapse -
BTW:

In reply to: Windows XP has a similar process

Forgot to mention, some people have reported that Norton can sometimes interfere with the Drop and Drag software.

Collapse -
Norton...

In reply to: BTW:

lacsr:

Thanks for the tip about Norton.

About 2 weeks ago, Norton mysteriously showed up on my computer.
I started getting prompts asking me to continue or stop the Norton scan.

I've never installed Norton on my computer, purposefully.
I suspect it came bundled with the SanDisk Cruzer 2gb thumbdrive I purchased at about that same time.
Or it tagged along with a software program I downloaded from the internet.

Whatever the case may be for how it ended up on my hard drive, I've uninstalled it.

Maybe my problems will go away now.
Sure hope so.
Meanwhile, I continue to use the Data to Disc option in DigitalMedia v7 with success.

Thanks again for your post.

Collapse -
Where is this feature?

In reply to: Windows XP has a similar process

I never found XP native recording to support -> DVD+R/W or DVD-R/W media.

Collapse -
Martin

In reply to: Where is this feature?

Your post had a link to an unrelated site.
"Blue screen after writing DVDs - New!
by martnal - 3/16/08 7:37 AM
In reply to: Where is this feature? by R. Proffitt Moderator

I've had this same problem since buying a DELL 3 years ago. I've just lived with it, until recently when i started burning more discs.

I tried the above suggestion using Sonic Record Now, but still got the blue screen.

Any more ideas?


Best wishes,

Martin"

Use other software or tackle the other usuals.
Bob

Collapse -
You are correct Bob

In reply to: Where is this feature?

I missed that the poster was using DVD. This only works on CD's in XP.

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