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Stolen lap

by sharon247 / March 3, 2010 1:40 AM PST

My Dell Laptop Inspiron 1505 was stolen from a repair shop. They are only offering me $100. Their reasoning is that it would have cost $300 to replace the hard drive so they feel they are giving me $400. I paid over $900 4 years ago. How can I determine the value of my stolen laptop? I cannot get an answer from Dell.

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I'd have to say
by Jimmy Greystone / March 3, 2010 1:56 AM PST
In reply to: Stolen lap

I'd have to say that what the repair shop is offering is probably pretty reasonable. PC laptops lose their value very quickly, and 4 years on, it's value is probably next to nothing except sentimental.

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Stolen laptop I'd have to say
by sharon247 / March 3, 2010 2:48 AM PST
In reply to: I'd have to say

I do not see how I can replace the laptop for $100 (plus $300 for repairs). I haven't seen any laptops for $400 ready to go. I am just disappointed......

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Unfortunately
by Jimmy Greystone / March 3, 2010 3:23 AM PST

Unfortunately, that's just how it goes sometimes. It's never fun when it happens to you, but no one ever said life would be fair.

So if the repair shop is willing to eat any fees for the work done, and offering you $100 on top of that for the loss of the laptop, it seems like a good deal.

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Do you have homeowner's or renter's insurance?
by Steven Haninger / March 3, 2010 2:25 AM PST
In reply to: Stolen lap

Such is usually covered in their policies but deductibles can be high. You could check into that. I do think $300 is a lot for the HD as these go in the $50 range for smaller ones. I'd say you should be liable for the bench fee to diagnose the need but not for what it would have cost had they completed the job. Still, you won't get anything near what you paid. You might search the web for what that laptop is selling for used and gain some leverage that way.

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stolen laptop - do you have homeowner's or renter insurance
by sharon247 / March 3, 2010 2:53 AM PST

My homeowner's deductible is too high, I live in Florida. I had already paid a diagnostic fee and 3 weeks later my laptop is gone. I am having a problem trying to find a replacement and I am cranky.

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If you cannot reconcile with the repair shop,

about all you can be sure about is that what you paid for that old laptop...yes, at four years these are old...will get much for for the same money today. Hope you find what you want and get over the crankies.

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Surely the repair shop is insured ...
by Edward ODaniel / March 3, 2010 3:36 AM PST
In reply to: Stolen lap

because they are responsible for items left in their care.

What I personally would do, if I had taken it to them and agreed with a $300 hard drive replacement, is tell them that I didn't care about the money and that I simply wanted them to replace the laptop with the same model in the same shape and that I would still pay the $300 but it better contain the NEW HARD DRIVE and that I wanted the old one also.

Let them worry about coming up with the replacement.

A helpful hint here - you can get an estimate of what your laptop was "worth" by seeing what they are selling for on ebay - same model, same amount of RAM, same size hard drive, same OS and same applications assuming Dell had pre-installed anything like MS Office or MS Works.

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What I would do
by tinman1275 / March 5, 2010 10:35 AM PST
In reply to: Stolen lap

is get a value from Ebay for the separate components that were still good, ie, ram, processor, lcd, ect. and base your value on that total. A laptop is always worth more in parts than all together.

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I'd push for a brand new replacement
by mad_reaper / March 5, 2010 11:02 PM PST
In reply to: Stolen lap

I'd push them to buy a brand new laptop for you.

I'm very sorry that they got robbed but that's not your fault.

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stolen laptop
by sharon247 / March 5, 2010 11:20 PM PST

Good ideas everyone.Thanks

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fight for what's yours
by porsche10x / March 6, 2010 10:36 PM PST
In reply to: Stolen lap

Your post doesn't state categorically that they actually did the repair. Did they? What proof did they provide? Actually, I don't think it really matters whether they did or not. I'm not a lawyer, but it seems to me that the repair isn't complete until they deliver the unit back to you in verified working order. Their insurance would probably reimburse them for both the cost of the laptop plus the lost revenue for the repair (plus the cost of everything else that was stolen). I'll bet they're double-dipping, trying to hose you as well as collect from their insurance company. Consider this; let's say you bought something at Amazon and it never came. Now, you contact Amazon and they say, "Well, sir, since we did send it to you, we're not going to refund your money. It's not our fault it never reached you. If it was stolen (from us, not from you), we'll be happy to refund you your money, minus the full cost of the unit, which we did ship, so you get bupkes. Have a nice day!" Does that make any sense? I think not.

As someone already mentioned, if you had software on the laptop, the cost of software (if you don't have the keys stored anywhere else) could be greater than the cost of the laptop. What about the value of your data (I hope you backed everything up)?

I realize that the world is already too litigious, but if you want to get an idea of what you should be entitled to, consider putting up a free post at findlaw.com. It's really not enough money to involve a lawyer, but that's what small claims court is for. If they're incorporated, they'll probably need a lawyer to defend them, but you won't. It will probably be cheaper for them to give you a brand new laptop rather than pay their lawyer thousands. Personally, I think you deserve a replacement, plus retribution for the runaround, plus damages for their sleaziness.

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