I didn't see it in your post, but have you tried online chat. I think its for sales but someone told me to try with online chat instead of calling. My order had been cancelled so I started an online chat session this morning to find out why. They checked all 3 of my orders, told me they had no idea why they were cancelled and would complete the orders for me and I would get an email within 2 hours. I work nights so after the chat I went to bed. When I woke up at 6pm I had 3 emails for my 3 orders and all 3 orders now have a status of in-production. The guy was very helpful, and friendly and actually did what he said he would do. Give it a try as a last resort I guess.