Are you reporting that a paid protection does not get your questions answered? That's sad.
I have Avira Antivirus and I enabled online shield VPN in it. It downloaded Steganos Online Shield to my computer so I activated it then paid for full protection. Now I noticed I have an Ethernet2 connection on my laptop. Did Steganos create it and does it need file and print sharing.

Chowhound
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GameFAQs
GameSpot
Giant Bomb
TechRepublic