PC Hardware forum


steelseries mouse keeps disconnecting and reconnecting

by Granthik / June 18, 2017 5:05 AM PDT

So my steelseries sensei raw (heroes of the storm edition) mouse keeps disconnecting from my pc at regular intervals...the led goes off when it disconnects , then after a while i get this windows sound that happens when you plug/unplug a usb device , it works for a few seconds again and repeat
now my other cheap mouse works perfectly fine on all the other usb ports but idk what's up with this one

i know this is a common issue so i went through old threads and did the following-
1. cleaning the port /mouse
2. uninstall/reinstall driver
3. booting in safe mode and doing (2)
4.using all usb ports available

i sent the mouse for an RMA too but it was returned saying that its fine so the mouse is okay , my usb ports are fine as well


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All Answers

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You convinced me
by R. Proffitt Forum moderator / June 18, 2017 5:11 AM PDT

That the bad mouse is bad or incompatible with your PC. Try it on other PCs

Try it with Windows NATIVE drivers.

Try another make, model mouse.

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tried (most of) those
by Granthik / June 18, 2017 5:14 AM PDT
In reply to: You convinced me

like i said i sent it for an RMA they said it was working fine so the mouse is okay and it thus works on other pcs too Sad

and what exactly do you mean by native drivers ?

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by R. Proffitt Forum moderator / June 18, 2017 5:19 AM PDT
In reply to: tried (most of) those

That is, DO NOT INSTALL any drivers that came with the mouse. Go native.

You didn't write if it ever worked (doesn't really matter.) But here's the killer thing. You will run into this occasionally. I can't know who installed your Windows OS and if they got the BIOS up to date and OS motherboard drivers installed. You make trouble with the person that installed the OS on that.

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It was fine up until a few weeks ago
by Granthik / June 18, 2017 5:25 AM PDT
In reply to: NATIVE

For 1 year it was fine.This has been happening for the past couple of weeks.

And judging by what you're saying , as an extreme measure, will a clean re-install of windows and updating the mobo drivers thereafter fix the issue ? ;-;

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tried native didnt work
by Granthik / June 18, 2017 5:35 AM PDT
In reply to: NATIVE

unplugged mouse
then uninstalled drivers
plugged mouse back in
a pop up said installed successfully but after 15-20 secs it disconnected again

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Since it worked for a year I worry
by R. Proffitt Forum moderator / June 18, 2017 5:40 AM PDT
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can i update BIOS myself ?
by Granthik / June 18, 2017 5:54 AM PDT

As in , is it safe to download/update drivers manually like updating a ,say, gpu driver ?

also my cable looks like this - http://imgur.com/a/kWw0h

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I download drivers every few days
by R. Proffitt Forum moderator / June 18, 2017 6:35 AM PDT

From the maker's site of course. Since I use the maker's suggested drivers for almost everything, it's as safe as it gets. As to the cable I was wondering if an alternative USB Y power cable would change anything. Just an idea, nothing more than something I might try.

There's not much known so far. For example front USB ports on cases are often problematic. USB 3.0 ports can be odd unless BIOS and drivers are spot on. And as a machine ages we see power issues that cause odd issues.

Here I can't see enough to give you a solid diagnosis other than your PC has an unknown problem.

Maybe you should try some USB PCI card?

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additional info
by Granthik / June 18, 2017 5:11 AM PDT

my OS is win 7 ultimate 64 bit and ive already changed the settings (USB selective suspend is disabled) in the advanced tab of power savings options in the control panel - that didnt work either

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Look in
by Bob__B / June 18, 2017 8:08 AM PDT
In reply to: additional info

Device manager.
Find your mouse and check the power management tab.
Don't allow the machine to turn off the mouse.

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(NT) I don't see an option to allow or not allow this?
by educateyourself2 / October 13, 2017 11:03 PM PDT
In reply to: Look in
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nvm..found the info!
by educateyourself2 / October 13, 2017 11:09 PM PDT

I looked this up somewhere else because I didn't know how to do it myself Happy Posting for other who might not know as well. Hoping this works! I'm tired of my mouse turning on and off every minute! Thanks!!

Go to your Control Panel > System > Hardware tab > and click on the "Device Manager" button.
In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub."
In the USB Root Hub Properties dialog, click on the "Power Management" tab.
"Allow the computer to turn off this device to save power" is checked by default. Uncheck this box, and click "OK."

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I solved out the problem
by jason9932 / October 5, 2017 6:33 AM PDT

I juz dissembled and resemblance the internal hardware. May be I played too hard till the internal socket losed haha.

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I'm having the exact same problem!
by educateyourself2 / October 13, 2017 11:06 PM PDT

This started out as an occasional problem, now it's happening every minute or so. I've switched usb ports, removed and reinstalled software, made sure software if up to date etc. everything I know how to do, but nothing has fixed it. I don't get it.

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I take it you've read the above.
by R. Proffitt Forum moderator / October 14, 2017 8:57 AM PDT

It appears this is often just an old mouse. Try it on another PC and try a new mouse on this and another PC to figure it out.

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