Google to see if you can find others with the same problem on Samsung Ovens. There's a mass of problems concerning cracked TV screens on large (especially curved) glass covered screens. Look for any class action suit you can join against Samsung. They used to make good products, but something's changed and many many complaints all over about their products now.
To anyone at all that cares about the horrible customer service experience we have received:
On Sunday September 10th our 3 year old convection oven literally exploded in our home while we were making breakfast. Let me be very clear: flames, smoke, loud noises, sparking, etc. FORTUNATELY my husband happened to be standing 5 feet away when it happened and almost immediately shut off the power source to the oven. Had he not been in the room to take immediate action, there would have been a full blown fire in my home. My kids play in and around the kitchen, thank god neither of them were standing anywhere near it when it happened.
The outcome would have been completely different had we turned on the oven to preheat, and ran upstairs to shower... to brush our teeth... to leave the room like most people do while they wait for their oven to pre-heat.
We purchased the oven at Sears, had all of our receipts and proof of purchase etc, but we were directed by Sears to contact Samsung directly.
First call with Samsung - my husband was passed around from person to person, in the end was asked to take photographs of the inside of the oven so that Samsung could see the state of the element that had exploded. We were told that they would have to investigate, no timeline given.
Next call(s) with Samsung - us having to call repeatedly for an update on timelines and next steps, as having a stove and oven unit to feed ourselves and our kids is pretty essential. We kept getting told another day, another day, one more day, etc.
4-5 days goes by - after us having to call back yet again, we are told that the issue has been passed over to a service person to come out and investigate the issue. We are told to wait for their call to schedule the appointment. Due to the fact that we feel that being sold a defective product that could have nearly destroyed our home or injured our kids, we feel that this issue isn't being taken seriously so we call the service people ourselves to get the appointment scheduled asap.
Call to service people: Issue #1 - the request they got from Samsung was not to investigate the explosion, but to "fix a spark". I don't want to get into the anger and sheer outrage that we felt at this point, because it was clear that Samsung was being dishonest and didn't understand the severity of the issue. Issue #2 - the service company is so backed up that we have to wait a further week for them to come out.
Monday September 18th: Service person shows up, takes photo's, says it appears that there was a short somewhere in the oven, can't say that it won't happen again, leaves to submit a report, no timelines for anything given.
September 20th - yet again, we have to follow up with Samsung to find out what the status of this is. My husband is told their system says a technician came out to fix the oven. We let them know that was not the case and we would like an update on what the hell is going on with this issue. My husband is told at first that the "customer service" person has to put in a request to get any information from his manager, could take 2-3 days, then later says could take 3-4 days, JUST to find out where the report is.
Not only are we the ones having to call to get information, but when we do we are jumping through hoops to get information. In the end we usually never get it. There is never anyone that can actually provide any kind of support, no one we can be directed to that knows anything about anything. IF we get through a month of back and forth and "investigating" or report writing, to come to the conclusion that is likely inevitable after the explosion, that we need our oven replaced, we were told from there that could take another 30 days?!
This is absolutely mind-blowing that this is the service your customers receive.
LET ME BE VERY CLEAR: WE WERE EXTREMELY LUCKY THAT NO ONE WAS HURT AND THAT THERE WAS NO DAMAGE TO OUR HOME. The fact that we were fortunate that the story didn't have another ending, does not change the fact that the incident occurred. It doesn't lessen the severity of the situation, it does not change anything and it most certainly warrants SOMEONE from Samsung to care.
A reputable company would take accountability for the defect of their product, acknowledge the severity of the issue and SHOULD be doing what they can to assist the customer to ensure that there is no additional hardships on them. Whether that be better communication, somewhat of a sense of urgency, some transparency about realistic timelines and perhaps some empathy.
Not ever in my life, will I EVER purchase another Samsung product.

Chowhound
Comic Vine
GameFAQs
GameSpot
Giant Bomb
TechRepublic