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Question

Startup/Setup issues with Samsung JU7100 65"

Aug 26, 2015 5:30AM PDT

Hello - I am amazed that Samsung shipped this TV with such a bad firmware. I struggled with the TV setup for 5 hours last night before giving up. I have submitted a Samsung Support ticket and hope Samsung Customer Service will resolve the issue, else I will have to send this back.
Now, on to the issue/question itself. Thanks in advance to any help/advise offered! Am excited to get my TV working!

Upon unboxing, I connected the One Connect Mini, plugged in the TV and switched it on. After ~5 screens of a setup walkthrough, which included connecting to WiFi network, I am stuck on the final setup screen, with a "Updating TV Software" screen. My home WiFi is fine, other devices on the network work just fine. I chatted with Samsung Support and they could not help (they suggested submitting a support ticket). After reading online/various forums, I tried various things = updating firmware via USB, connecting TV directly via wired LAN cable, but nothing helped! Ugh! For a brief time I was also stuck in a One Connect Mini reboot loop as well!
Right now, the TV is a nice show-piece hanging off the wall, doing nothing much else.
Thoughts?

Discussion is locked

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Answer
It's new, well inside return windows here.
Aug 26, 2015 12:19PM PDT
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I think its going back
Aug 26, 2015 2:24PM PDT

I think its going back too. Samsung Support sent me an email and went ahead and closed my ticket.

What do I get from Samsung Support - a 1 step debug process via email and this process leads me to exactly where my TV is stuck. I clearly stated in my support ticket where the TV was stuck. This is ridiculous!
Part of email from Samsung Support
Please follow the steps below:
1. Turning On Your TV For The First Time (Setup)
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=584883&modelname=UN65JU7100F&modelcode=UN65JU7100FXZA

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Answer
Re: StartUp Issues
Sep 1, 2015 2:23PM PDT

I'm terribly sorry to hear this. Can you please E-mail me at qasupport@sea.samsung.com I would love the opportunity to look into this for you! Please provide me with the model, serial and current software version the television is running.
Regards,
HD Tech