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startup problem

I recently started our computer. a Dell laptop. It said it was doing updates. it went through the process. the a message came up saying something like couldn't find the destination for it, something like w32/something or other. I do have a picture. not sure if I can put it in this message. the message comes up I click ok. it goes out of it and there's nothing but a blank screen. somewhere a message also came up saying there was a hard error I think. do you think it could be the hard drive? or a virus?

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For the picture

Put it on an image sharing site like imgur.com and share the link. Without the error messages and maybe which Windows we have to wait for more details.

Also share if you can do a factory reset or need to backup files first.

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re:startup problem

windows is version 10. it must be a common problem. there are a lot of articles on YouTube and the web about it. i tried what one said and it didn't fix it. probably made it worse. this is what the error says, c://system32/config/systemprofile/desktop

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That's not a complete error message.

Unless we can find out more I fear you have to decide to recover files then factory reset this PC.

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PS.

What you did supply has too many forward slashes after c: and then all the messages I've seen tell more and use the backslash when reporting a file issue.

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