PC Hardware forum

Question

SSD Issues

Hello All,

I have been looking everywhere for a fix for this issue but nothing as of yet, so I was hoping to turn to you guys for a bit of help.

So below I will explain my current situation and specs etc.

Issue:
Yesterday I tried to boot my PC however on boot, it came up with this message which you can watch in the following video: https://www.youtube.com/watch?v=QHcHVtnDYaU

Error Message: "Reboot and Select proper Boot Device or Insert Boot Media in selected Boot device and press a key".

Now, I've tried I few things so far and below I will list what I've done:

1) Boot PC and got the BIOS up via the Del key.
2) Checked to see if my PC was booting in AHCI. (It was already in this mode)
3) Checked to see if my Boot Sequence detected my SSD. (My boot sequence was as followed: 1 - CD Drive, 2 - HDD, 3 - Boot Agent) (My M.2 SSD wasn't even in the boot sequence)
4) I then reset my BIOS to the last known good config.

None of the above work!

However, this is the most annoying thing above anything, I sent my PC off for EXACTLY the same issue as I have now back in March. I bought the PC from a company called DinoPC and I had the same issue with the SSD, it was sent off and fixed. You can see the emails below of the issue ticket.

http://imgur.com/mVC7b78

http://imgur.com/k4GCvSS

As you can see from the image above, I reported the issue, they requested it to be sent off for repairs, I got an email saying indirectly that they fixed the fault. There were ticket links on some of the emails however, the tickets no longer exist to show that they stated that they had fixed it.

Now, under UK Consumer Law, I have 6 years to claim from date of delivery for faulty components for free. Baring in mind, the PC was bought in November 2014, and was fixed with a new SSD in March 2016.

What would you guys suggest I do?

Thanks,

Shaun.

SPECS: http://imgur.com/a/SYqs6

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All Answers

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Answer
Re: broken SSD

In reply to: SSD Issues

If you have a one year warranty, I'd claim a free SSD to replace the broken one. Maybe there's an deeper cause (power supply or motherboard), but I don't expect they will be able to find and fix that.
Better have a good and regular backup scheme!

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brokenSSD

In reply to: Re: broken SSD

The warranty that they offered was 3 years, 1 year parts, and the remaining time labour. However, UK Consumer law covers me for 6 years.

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BTW

In reply to: brokenSSD

PCs are suffering today as they are using ideas and designs from decades ago. The "PC" is not bullet proof and one rogue app can wipe out the Windows OS and files.

This really shocks folk new to the PC world and some try to make it a warranty issue.

That is, if they can wipe the drive, install an OS and show it working, then it's good to go until the next glitch.

Some are getting tired of the work to backup their PC in case of a failure.

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BTW

In reply to: BTW

If it was an application error, resetting hardware info, via the BIOS, would fix that issue. Even after resetting the BIOS to the last known good config, it still plays up. So it has to be a SDD failure in my eyes .

Collapse -
I have to disagree.

In reply to: BTW

I've seen glitches wipe out the OS and the "resetting hardware info, via the BIOS" did not result in a working PC. In severe cases we have to wipe the drive and use the restore media.

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I left out a LOT of information about SSD.

In reply to: I have to disagree.

When SSDs rolled out it was not uncommon to see firmware updates to the SSD. Some of the firmware flaws were horrible such as drives the would wipe out as you filled them up to performance issues.

The next time you talk to this PC maker have them check out not only the machine but the drive firmware.

-> And there it is. Today's PCs are not finished works of art. Always being patched, bugs found and hopefully removed with updates.

Right or wrong I'm encountering folk that are shocked by this.

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Answer
Boot sequence

In reply to: SSD Issues

Did your bios ever show the ssd as a separate boot device?

My bios shows cd>hdd as the boot order.

Yet if I go to the next bios screen I find the hdd is actually my ssd.

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