Can anyone tell me why Dell would say I can only install a 256GB SSD when I have a 1 TB mechanical SATA hard drive?

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Now that I can answer.

Because Dell only tested it that way.

Did you check with
Why leave out machine details?

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What details

I’m not exactly sure what type of details someone would need to answer the question correctly.

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Dell has a "correct" answer.

It's what they can support and have tested so from their view, correct.

Now if I go to the machine make and model is required to see if there are ways outside of the Dell ways.

It's like a car, you will find the make and model and sometimes more information is required but here you can use or just tell the forum what Dell this is as they have made some thousand models over the years with 1TB drives.

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Post a link where dell told you that.

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Tech support

I was on the chat site. Unfortunately I did not record the session. Maybe today I will do it again and see if I get the same answer.

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The complete model number of the machine you have.

So far all we know is you have a dell with a one TB hdd.

Tell what you would like to do.

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Dell Inspiron 24 model# 3477 AIO
Intel core i3-7130
8GB memory
1TB Hard Drive
Intel HD Graphics
Windows 10 home
I would like to upgrade to a SSD drive. This why I am asking so many questions. This is all new to me.

Post was last edited on July 12, 2019 9:02 AM PDT

- Collapse - has many SSDs up to 2TB.
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Thank you

Yes I do understand that now. Pardon my ignorance but I haven’t dealt with a computer in over 10 years and I’m completely lost with all this new technology. That’s why I count on people like yourself to help people like myself.

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Crucial shows 2 ssd's
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I've encountered techs struggling

With getting the NVME working when it wasn't the booting drive. That is, they try to clone from the old HDD to NVME and fail. Even I won't sign up that that will work. If the old setup was HDD then a move to NVME may require a clean install.

If the old setup was HDD and they want to exchange the HDD to SSD then I've never seen the clone fail.

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M.2 2280

I do have a M.2 slot that will except up to 2280. But I think I can only use SATA. I am not sure if PCIe slots are there. Unless they come both ways, which is going to be my next learning curve. Thanks for you input.

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Don't Worry bro. In just a few months they will go for 1 TB SSD. Maybe they didn't tested it before and relying on mechanical hard drive.

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