Contact the CC issuer and despute the charge.
I am very frustrated with Spyware Doctor as it has completely corrupted my system. After reading reviews on various virus apps, I selected Spyware Doctor primarily due to the "excellent" reviews it rec'd from CNET and Tucows.
After downloading it to my Dell, Win 2000 notebook, it immediately started sending cookie alerts and then automatically shutting IE and restarting my system. Even after I have turned it off, it still will not allow me to use IE, as it automatically shuts down and reboots.
I have sent THREE urgent emails to PC-Tools tech support requesting their assistance. I have attempted to contact them by phone, but there is no listing for the company in San Francisco (they show Embarcadero One as their address). Lastly, Element5 (the company that took my credit card payment) is a foreign company with no way to contact them either.
I am furious as SPYWARE DOCTOR has rendered my business computer useless for nearly a week now and no on from the company is contacting me to resolve the problem that their software caused.
Does anyone know how to contact tech support for Spyware Doctor, or does anyone even know if this is a legitimate company?? PLEASE RESPOND...am in dire need of technical assistance to restore my computer to operating order!