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General discussion

Spyware Blaster

by gwingee Aug 31, 2005 1:31PM PDT

I had downloaded this and tonight when I tried to check for any updates I get an error message..this is what it says

there was an error getting the update information file from the server. The server may be temporarily unavailable, or there may be a conflict with firewall software installed on your pc. The update information file may have also gotten corrupted durint download.

HOW do I find out which it is????

and how do I fix it??
I have Norton, Microsoft antiSpyware and Trend anti spyware.

Discussion is locked

8 Posts
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Gwingee, Try Again Tomorrow
by Grif Thomas Forum moderator Aug 31, 2005 1:59PM PDT

Many antispyware program servers have issues on the first day of updates. Basically, they get plugged up with all the users downloading updates. Wait for a day or so and see if it helps. It usually does.

Hope this helps.

Grif

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Spyware Blaster download
by jdorisco Aug 31, 2005 2:44PM PDT

If you dare, you might try disabling your firewall and downloading the update again. You didn't say what OS you're using or if you have a firewall enabled. I just updated Spyware Blaster without any problem.

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tried again this am
by gwingee Aug 31, 2005 11:35PM PDT

still the same message..I am on Windows XP SP2...firewall up with Norton...should I disable and then try to get the update???

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(NT) (NT) Is Win XP SP2 firewall disabled, use only one?
by eddie11013 Sep 1, 2005 1:44AM PDT
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firewall
by gwingee Sep 1, 2005 3:47AM PDT

yes I only have the one firewall ..Norton..how do I allow SpyBlaster...what do I look for to allow??

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norton firewall
by gwingee Sep 1, 2005 3:54AM PDT

Ok I wet into the Nortom firewall and put permit all for SpyBlaster ..it was on Block all. I got the update
shoule I leave it as permit all..or should I go back and block it again???

thanks for your help...I appreciate it

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(NT) (NT) Gwingee, Leave It as 'Permitted'
by Grif Thomas Forum moderator Sep 1, 2005 4:26AM PDT
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Grif
by gwingee Sep 1, 2005 5:20AM PDT

Thank you

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