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SpybotS&D recognizes Zango but will not remove as it says "it's running:. I have searched and searched and cannot find anything related to Zango, however, I have 7 entries. How can I remove??
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that should eliminate the "running" problem.
Directions for safe mode are here
http://www.pchell.com/support/safemode.shtml
ran SpybotS&D in Safe Mode and again, it finds Zango but can't remove it as "it's in use" (Memory). I have tried the add/delete and Zango cannot be found, I've done a search and can't find it or anything with a "Z" in it. BUt I have seven entries for Zango, and the same for MyWayMySearch and another one...can't get rid of any of them. do you know of ANY spyway that will remove them???
As long as there are already 2 helpers in this topic, I will offer a suggestion.
MBAM usually cleans both Zango and MyWayMySearch.
Download Malwarebytes' Anti-Malware from one of these locations:
http://www.besttechie.net/tools/mbam-setup.exe
http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html
Double Click mbam-setup.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
NOTE: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
you can find out how to remove Zango, using a couple of alternative methods, if you can't remove it after going into Safe Mode. Scroll down to where you see "How to Remove Zango". They first suggest going Add/Remove. (Start>Control Panel>Add/Remove) If it's there, remove it. If not, the site also includes a Zango uninstaller. Another option to try. What I would NOT suggest, is where they recommend you removing it yourself with HJT. If you're not familiar with HJT's use, you may wind up with more problems than you started with. You should be able to remove it without having to use resort to the HJT tool.
http://www.pchell.com/support/zango.shtml
Best of luck..
Carol
Safe Mode should achieve the same result, but you could try right-clicking on the taskbar and choose the Task Manager. (Or hit Ctrl + Alt + Delete) If you see the zango.exe under the Processes Tab, end the process. In lieu of using HJT, go to "How Do I Know If I Have Zango Installed" and remove the files yourself, from the given locations.
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