They won't like that. They need to send someone out or tell them you want to cancel your contract for poor and/or no service.
That will get them to open their eyes.
I have four various Sprint phones on my account. All four have worked great for years.
Unfortunately I moved into an area; zip code 92603. Sprint says there are four towers within 2.5 miles and one within 1.7 miles that should get 92% signal ratio (?).
I get data very well - my Sprint Pantech card holds signal and keeps it for days on end at a strong signal strength.
But, the phones on voice go from 5 bars to 0, drops the signal and hangs up, then gets 5 bars again. This all happens within 15 seconds, then cycles back through again - 5 bars to 0, 5 bars to 0. Texting does the same thing. This is happening on an LG phone, Samsung phone, Treo and another Samsung. Same exact problem. I've done the PRL updates. It definitely isn't phone related.
Sprint says their field techs find no trouble. I've asked them to COME to my house so I can show them - apparently the previous owner had the same issue. Right now my Sprint cell phone is forwarding to my home phone, which is costing me a fortune in forwarded calls.
Any ideas on what to do?