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Question

SPILLED LIQUID METAL

Jul 26, 2018 4:07AM PDT

I have GP72 6QF laptop changed my HDD to Seagate Firecuda 1TB SSHD (no windows installed--all new). CPU fan broke so had to replace it. Heard of new thermal paste (LIQUID METAL-- Thermal Grizzly Conductonaut). Have applied on both CPU and GPU and even on heat-sink. It was all fine but the CPU fan I replaced made rattling sound so again opened the heat-sink and add cushions to stop the rattling and it did. But the problem is I SPILLED over some of that LIQUID METAL over CPU and GPU. I tried to clean it by spraying Isopropyl Alcohol 99.9% all over CPU and GPU and then took toilet paper to absorb it. Also used Air Duster to remove all the alcohol beneath the CPU and GPU. After it dried I placed ELECTRICAL TAPE all around CPU and again applied LIQUID METAL.

Now I tried to install Windows in the new SSHD. It did all the way to Cortona settings BUT the problem is Its stuck over there. The screen says Please Wait!. After a few seconds, the Screen turns blue saying Video TDR failure (that with Sad symbol and QR CODE) and it restarts. Then it took time to boot up and it says Windows not installed properly and repair this PC or Shut down options comes up.

Now I thought to change my new SSHD to my old HDD where Windows is already installed. When I did so, it boots up and even to Log Screen. But the problem is the Screen is Torn. Like there are all kinds of dots and glitches all over the screen. But it did show me my logo so I enter the password to log in but it didn't go through. Ithe screen went pitch black and then again the blue screen appeared about VIDEO TDR FAILURE and it restarted. And it's always the LOOP when I try to boot


So did the short the motherboard?
Or my CPU and GPU are short?
Or there is a problem with my LCD screen?
Or my HDD socket is short-circuited?
Or its something terrible?

Please help me out!

Thank you!

P.S
Sorry, my English is not that good.!

Discussion is locked

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Answer
The outlook is grim.
Jul 26, 2018 8:13AM PDT

Contact the laptop maker to get repair estimates.

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Okay!
Jul 26, 2018 12:32PM PDT

MSI Services are the worst in all the Brands of laptop.
By any chance you know might have happened?!

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I see you explained what happened.
Jul 26, 2018 12:36PM PDT

Maybe you want repair ideas. It sounds like the motherboard is toast so that's what you should shop for. The spill sounds like it was on the motherboard so that's most likely where the damage is.

There are few to no board repair shops out there (except those Apple ones.) So when you have a damaged motherboard you give it an once over and if it doesn't work you get another.

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Motherboard Toast?
Jul 26, 2018 7:37PM PDT

Oh thanks!
Motherboard toast! But still it working I mean I am able to do the installation and everything thing till the Cortona settings but after that it shows
Please wait for like 2 minutes. The VDR fault shows up and laptop restarts!
And I am confident that liquid metal only spilled near CPU corners!

Sorry but the MSI Services are the worst like I have verybad experience and not me all the Customers says that!

Thank you bery much!!!

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If you google that fault
Jul 26, 2018 9:41PM PDT

It does point to GPU and other failures. Since the CPU has direct connections to the GPU all bets are off that there was or not board damage but the story is typical of a bad day working in PC repairs.

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Motherboard Toast?
Jul 26, 2018 7:38PM PDT

Oh thanks!
Motherboard toast! But still it working I mean I am able to do the installation and everything thing till the Cortona settings but after that it shows
Please wait for like 2 minutes. The VDR fault shows up and laptop restarts!
And I am confident that liquid metal only spilled near CPU corners!

Sorry but the MSI Services are the worst like I have verybad experience and not me all the Customers says that!

Thank you very much!!!