It sounds like the unit may have been cracked internally, which would more than likely be considered as physical damage. If you have a Transaction number you can post it here and I can look into this further.
Regards,
HD Tech
I have a Samsung model UN40H6350 smart TV that never worked. When you turn on the set, the screen is black with spider web lines and bubble like images. It came out of the box like that. Warranty will be up next month, Sept. 2015. I have been on the phone with Samsung for the past four weeks now. I have sent them pictures a number of times ( six to be exact) and they claim that they never got them. They finally called back and said that they did receive them. Today the called and said that it was my problem and will not validate the warranty.

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