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Question

Speakers and headphones playing at the same time

Jan 4, 2015 11:02PM PST

As per the title, my speakers and headphones have started playing sound at the same time. Under "playback devices", "speakers and headphones" appear as one (I don't know if they're supposed to be separate?) and are set as the "default device". I've had this problem for nearly a month and I absolutely need a solution. I've searched through the forum, but have been unable to find an answer. Any help would be much appreciated!


I've tried three different headphones and they all have the same problem - sound plays from the speakers at the same time.

Disabling and enabling the audio driver didn't do anything.

Uninstalling and reinstalling the audio driver didn't do anything.

I tried system restore, but I went away over the holiday period and it's possible the last restore point I could use was, in fact, after the problem occurred.

Windows refresh didn't do anything.

The Windows tutorial didn't do anything - the sound processor is working, the cable is connected, the volume is up, the troubleshooter didn't find any problems, the driver is up-to-date.

Stopping and starting audio service, Windows audio and Windows audio endpoint builder in services.msc didn't do anything. Their start-up types are all set to automatic.

I understand KB2962407 has caused sound problems for people. My laptop hadn't downloaded the update. I tried downloading it to see if this would fix the problem but it did not and I have deleted it again.



Update: I've also updated BIOS. "Speakers and headphones" has now changed to "Speakers/HP". There is still sound coming from both the speakers and the headphones. Can anyone please help?!


I have HP Pavilion G6 Windows 8.1

Discussion is locked

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Answer
This varies with the PC.
Jan 4, 2015 11:18PM PST

Since this area is "designer's choice" you have to work with the maker. If you accepted ANY driver from Microsoft or used any driver update you may have found the cause. Go back to stock (folk may or may not know about Driver Rollback in Windows) or use System Restore to when it worked.
Bob

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Answer
the headphone jack
Jan 5, 2015 3:18AM PST

It's the only thing that can tell when you plug in headphones. Some jacks have a cut-off circuit on them, some don't. also the way the Audio is plugged to the motherboard can make a difference between sending same signal at all times to both, or sending separate signals.