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SP2 - Problems switching users.

I upgraded to SP2 shortly after it was released. The download and install went smoothly. However since the upgrade I am unable to switch users on my system without logging off on one user and then back on to the next. When tring to use the switch users feature, I get the users selection screen and when selecting the new user the screen flashes like it is going to switch then returns to the user selection screen.

My system has 768MB memory, an Athlon XP 2800 processor, 40G disk with about 8G free. There are 3 users set up one for my self and each of my kids.
Does anybody else have any ideas?

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Re: SP2 - Problems switching users.

In reply to: SP2 - Problems switching users.

This is likely a profile issue. Try this. Create a new user and try switching to that user.

Be aware that SP2 upped the security levels and given that multiple logins can present new security issues, troubleshooting this will be fun. If I was to dive into it, I'd have to be there to observe every nuance. That won't be happening and it's up to you to try switching between new users. Then between one old user and a new user, then the other user and hopefully you can sort out what each profile is doing to trip it up.

In closing, you will also learn how to use the EVENT VIEWER which is noted in Start, Help and Support to dig for clues.

Best of luck,


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Re: SP2 - Problems switching users.

In reply to: Re: SP2 - Problems switching users.

Thanks for your suggestions.
I created two new user accounts, one administrator and one limited. I tried switching to each, from one of my existing users with the same result of the flash to the blue screen and back to the user selection screen. I then logged off the old user and on to the new tester admin user ok. Next I tried switching users to the new tester limited user and to my old users, no help there.

I ran event viewer, this is new to me, and see the same error in the system section every time I try to switch users regardless of which combinition I'm trying to switch to.

Event Type: Error
Event Source: TermService
Event Category: None
Event ID: 1036
Date: 9/4/04
Time: 9:24:59 AM
User: N/A
Computer: DIT
Terminal Server session creation failed. The relevant status code was 0xC0000037.

This means little to me, even though I was a CSE for Unisys for many years, I would have turned logs and dumps over to the software techs. However I am good at following directions and gathering information for those that have the skills and tools to interpret it and then executing the solution.

Thanks Dar.

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Re: SP2 - Problems switching users.

In reply to: Re: SP2 - Problems switching users.

While at first doesn't seem to apply, if I dig into the SERVICES that are noted, the Terminal Server service may have been disabled or blocked with the new firewall going into place with SP2.

I'd double check the SERVICES.MSC (start, run that) to see if the service is running.

I'd also switch between like accounts. Switching from a lower capabiltity account to an admin account may trigger a new security issue.

I expect this issue to be discussed more as time goes on, but you can call Microsoft about it or wait for more to be written. As it stands, we disable this feature at the Office so I don't have a ready machine to look at it for awhile.

Be sure to look at but be sure to check back in a week so more people report in.


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