Hi marta727,

I am sorry to hear you are having this issue. I would suggest checking the buttons on the blu-ray player itself to make sure none of them are stuck. If the front panel buttons are not stuck then service will be required. Since this is a Canadian model I would suggest contacting Samsung Canada for more information. Here is a link to the Samsung Canada support page for your device: http://www.samsung.com/ca/support/model/HT-E5330/ZC

Regards,
HD Tech