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Question

Sound Stuttering on 4k hd

by Sep 25, 2018 2:20AM PDT

Just had a Sony 55 OLED installed.

Brilliant picture... BUT I have to tell you that I am far from satisfied with the sound quality on 4k HD movie downloads. The audio breaks up and 'stutters' every 5mins or so.
At first I thought this was due to my server's low download speed, as a few weeks ago it was less than 20 Mb/s due to a BT Exchange fault. This has since been fixed.

I've not only conducted several ping tests myself but contacted Talktalk to investigate the true upload and download speeds. Our fibre connection delivers up to 80Mb/s and is consistently more than 50Mb/s. But still the 'stuttering sound' persists.
I've also tried different 4k HD sources, eg Jack Ryan, Grand Tour, Looming Tower, Sneaky Pete, etc. But all exhibit the stuttering sound on 4k HD sources.

Any solutions please?

Discussion is locked

3 Posts
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Clarification Request
What is your actual audio setup?
by Pepe7 Sep 25, 2018 6:48AM PDT

ARC/HDMI output from HDTV to AV receiver? Or digital optical cable? Are you simply using the built in speakers?

All that said, it’s important to understand that sometimes even with consistent gigabit speeds you still might hear imperfections- similar to the video/PQ side.

Have you tried a *wired* ethernet connection instead if by chance you are wireless from AP to HDTV?

Also check the audio streaming settings both on HDTV and respective app.

Let us know more specifics if you think of more.

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Reply to Pepe - Sound Stuttering
by Sound_Stutter_on_hd Sep 25, 2018 7:13AM PDT

There is no wifi – just a hard-wired ethernet connection via a mains carrier extender.
The stuttering sound is NOT present on built-in speakers from TV but via Sony sound bar.
No Optical cable.

[Also check the audio streaming settings both on HDTV and respective app.]
Is this check in 'Settings' ?

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More details would be helpful
by Pepe7 Sep 25, 2018 8:32AM PDT

OK. So you must be using HDMI/ARC from HDTV to Sony soundbar(?)

Yes, look under ‘settings’. That is fairly standard at least as a starting point.

Regarding your ISP/Cable provider, could you give more specifics there on all hardware in use? Is there some sort of modem and/or repeater? Be succinct and throw up a make/model/photos if possible. I use Imgur.com to upload then copy/paste a link back here, FWIW.

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