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sound problem with new plasma

by ozcrabby / May 16, 2009 9:53 PM PDT

taken a while but saved up enough to buy my first plasma.so i bought the 50" ps50a650 and love it appart from every now and then the sound dissapears for about 2 seconds at random times.ive only had the thing 2 days.i have checked and i have the latest firmware , anyone else have the same thing happen?
thanx ozcrabby

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sound problem with new plasma
by Samsung_HD_Tech Samsung staff / May 17, 2009 5:05 AM PDT

ozcrabby,

It could be the broadcast, or possibly loose wires - best to always double check those. What inputs is this happening on?

--HDTech

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re sound problem
by ozcrabby / May 17, 2009 11:40 AM PDT

hey mate
just watching the normal broadcast , leads look ok and signal strength is around 85-95 acording to the tv.getting annoying thats for sure

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re sound problem
by Samsung_HD_Tech Samsung staff / May 17, 2009 2:21 PM PDT
In reply to: re sound problem

ozcrabby,

It could be signal strength. Sound or video can cut out, which is the digital version of "static". If it doesn't happen with a DVD player or other device, it may just be the signal. If it DOES happen with other inputs, then the television may be at fault.

You could call the Samsung service center in your region to see if they can send someone out to take a look - I don't know if that they do that in every region, but it might be worth inquiring about.

Hope that helps...

--HDTech

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plasma sound trouble
by ozcrabby / May 17, 2009 7:32 PM PDT
In reply to: re sound problem

thanx for the tips
watched a video and all was good , no trouble at all so all points towards signal.will get someone to look at it and maybe get a booster to improove the signal
thanx again

ozcrabby

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Also having identical sound issues
by angelomarcon / May 17, 2009 11:21 PM PDT
In reply to: plasma sound trouble

I've posted a similar problem request in another thread but have been ignored till now.

I own a LA32A650 and am having the identical problem. Intermittent sound loss with Television transmissions. My neighbour who owns a Sony Bravia and with whom I share the antenna does not have the same issues.

So is this a firmware issue, a signal issue or an inherent design flaw? Whatever it is I would like to able to resolve this issue.

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Also having identical sound issues
by Samsung_HD_Tech Samsung staff / May 19, 2009 12:54 PM PDT

angelomarcon,

I'm sorry if I missed your post - with the number of inquiries that come through every day, it is possible I missed you. Please accept my apologies.

I can't explain why your neighbor gets a constant signal and yours doesn't - it could be placement of the television, antenna, level of interference, or many other factors. It's just not possible for me to determine. But I'm leaning towards a signal issue.

--HDTech

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re. Intermittant loss of sound
by angelomarcon / May 19, 2009 1:08 PM PDT

Thanks for the reply. The number of inquiries you're dealing with is a bit of a worry. I hope I haven't erred with my purchase.

I've watched the signal strength meter which fluctuates between 70 and 85 with the occasional bit rate error of 1, although most of the time its 0.

As I have no idea what is optimal for this TV, hopefully you can make a better assessment from this information.

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re. Intermittant loss of sound
by Samsung_HD_Tech Samsung staff / May 19, 2009 2:13 PM PDT

angelomarcon,

If it jumps from 70-85, it should be generally okay. That fluctuation to 1 is troubling and may be signal interference. If it happens on all channels, I might suggest getting the television serviced. If it's just one or two channels, it may have to do with the signal.

Maybe one tuner is more powerful than the other - that's hard for me to determine how to answer with competitive brands. So it could be a possibility, but generally, both sets should get the same channels.

--HDTech

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Intermittent Loss of sound
by angelomarcon / May 19, 2009 3:22 PM PDT

Thank you for your timely and most importantly, honest answer. I'm getting a bit sick of the replies that reek of "Corporate spin".

I'll try a few more tests with regard to other channels and trying different antenna outlets and take it from there.

Once again, thank you for your help.

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Intermittent Loss of sound
by Samsung_HD_Tech Samsung staff / May 20, 2009 10:12 AM PDT

angelomarcon,

Please keep me posted. If I can help, please let me know.

--HDTech

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