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Question

Sound issue on all kinds of media players

Oct 16, 2015 9:24AM PDT

I have sound issue on all kinds of media players.

1) On GOM, BS, and WMP video (MP4, avi) runs for a couple of seconds with no sound during that period.

2) VLC runs the videos all right but still no sound.

3) I cannot play music (mp3) on Itunes, Spotify, GOM, WinAmp. It doesn't even start and on Spotify, it just skips to the next song continuosly without playing any of them.

I'm using Windows 8 HP laptop. I tried rebooting several times and couple of solutions which didn't work. (Downloading CODECs, changing directory name on VLC , running CDM as admin and running SCANNOW command.)

Discussion is locked

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Clarification Request
So this is specific to this PC and the OS it's running?
Oct 16, 2015 9:42AM PDT

For me I'd try a Live Linux OS (no install, no learning linux) and see if the content plays in the Linux OS. If it does then make it a warranty issue. You didn't tell how old this PC is but such trouble on a new machine is definitely a warranty issue. Be sure to have full backups of your stuff because my bet is they'll start with a factory reset.

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Hope it's not about the OS
Oct 16, 2015 1:13PM PDT

PC is quite old (4 or 5 years). I hope i can find an easy solution for my problem. System sounds and internet sounds are playing by the way.

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So YouTube videos play?
Oct 16, 2015 1:22PM PDT

That's quite a stumper. Usually VLC Player just works.

What's new since it failed? Any Torrent users on this PC? Why I ask is that we find torrent users to get badly burned over the latest infections. They get the strangest issues.

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Torrent users
Oct 16, 2015 3:06PM PDT

I download torrents from time to time but haven't downloaded anything lately.

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That's because what they install sleeps till later.
Oct 16, 2015 3:11PM PDT

Should be interesting what it turns out to be. About half the time it's some deep damage that we would charge days to dig in and fix. Folk just reinstall at that point.

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No easy solutions then?
Oct 16, 2015 3:25PM PDT

So is there nothing i can do at home? Does it need to be taken to the tech support?

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If you do, they scan with the usual tools.
Oct 16, 2015 3:34PM PDT

And if they can't find it they factory restore since deep inspection is costly. I re-read this thread and I can't tell if you tried the Live Linux testing.

The real stumper is why VLC didn't work. That's truly odd and unexpected. Makes me worry that this machine was hit with new stuff from torrents, driver boosters, PC optimizers and the like.

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system sounds OK
Oct 16, 2015 1:22PM PDT
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VLC doesn't use CODECs which makes it a stumper.
Oct 16, 2015 1:28PM PDT

"VLC is a backup player for broken files and is set to not use system codecs at all in this version.Mar 1, 2013
VLC Codec Pack - CNET Download "

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well, that explains why...
Oct 17, 2015 2:17AM PDT

...I've never gotten any flash plug-in to work with it.

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Answer
unMute it.
Oct 16, 2015 10:42AM PDT

Look for the sound icon in the systray at bottom panel and unmute it.