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Question

Sound from my phone

by Wesselvis May 16, 2018 6:58AM PDT

Hello guys,
I recently dropped my phone and it looked like nothing was wrong with it untill i was trying to watch i video when i realised the sound was broken, i checked spotify aswell and a bunch of other apps that have sound things.

I thought there was nothing to be fixed about that since im not so good with tech but then i ttied to call someone an other day and it made me realise i do hear the beeping when i try to call someone so thats very wierd since my mobile is still capable to make sounds then.

Does anybody have an idea how i can fix my sound or why i do can hear stuff when calling.
(Samsung galaxy J5 2016)
Thanks!

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1 Posts

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Clarification Request

While it sounds broken.

by r. proffitt Forum moderator May 16, 2018 10:45AM PDT

One last thing we try is a factory reset. We factory reset, set up the APN (a carrier thing) and then test. If that fails we tell them to shop for a new phone if their warranty doesn't cover drops.

You could try a headphone before calling it dead.

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