Use the machines Restore CDs then use your XP Pro CD to upgrade the OS.
Hello, I purchased an eMachines t3958 not long ago, which came installed with Microsoft Windows XP Home Edition. I recently reformatted, and installed Windows XP Pro as I needed several features it offered which home edition did not.
After reformatting, my sound no longer works. I've tried installing the drivers for my motherboard, as I have on-board audio, from the intel website. My motherboard is Intel Celeron D845GVSR, and ive tried the most recent drivers (Realtek AC97), but when installing the driver the computer hangs up on the file "RtlCPAPI.dll" and then it restarts the computer automatically. It does not finish installing the drivers, and in device manager it says the device has a problem. The device does have a yellow exclamation point next to it in device manager, seemingly having a conflict.
I ran msinfo32, and it showed a sharing/conflict between the audio and SMBus controller, as they both use IRQ 3. I tried disabling the SMBus controller, but still couldn't install the drivers successfully. Next, I went into the BIOS and disabled all features except for the audio, and still could not install the drivers.
Also, I do not have a restore cd which contains the driver, though I feel this problem is more related to the conflict issue than the driver files.
I am unable to change the IRQ setting for the audio and the SMBus controller, so is there anything I could do to resolve this issue? Any help would be greatly appreciated!
Either post here please, or email me at email@example.com