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General discussion

sound distortion on new LN22A451

by pwmpci Jul 25, 2008 12:00AM PDT

I hope that I've posted this question on the correct forum.
We just received and installed our new Samsung LN22A451 white TV in the bedroom on the wall. Service is Comcast, directly into the TV, not thru a set top box. After 2 days, we started get sound distortion, fluttering. We were watching HDTV channel at the time, and it happens on other HDTV channels as well. We returned that new TV and got a second new one, same model. We get sound distortion on that second TV as well. Could this be a Comcast signal problem? Could the problem be that we are not using a set top box on this new TV?
Our other HDTV in the living room, a 32" Toshiba uses Comcast but is thru a set top box. We've had no sound problem with that TV over 2 years. Any thoughts? Thanks, Pete M.

Discussion is locked

241 - 270 of 251 Posts
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LN32A330....
by KickedAround Aug 25, 2009 11:21PM PDT

Just an update on my status....as a reminder, Best Buy purchase July 2008, Samsung Service# for sound distortion dropped off at local repair shop, got home after mother board replacement....same problem, called Samsung again....another Samsung Service#. Samsung gave me 3 month warranty extension from July '09 to Oct. '09. The TV's currently back in the shop....just re-found this forum and forwarded it to the shop for reference. The shop is at a loss as to what to do!? I'm scared to pick it up from the shop without the problem solved! At this point only a new TV, a full refund, or a 100% no fail repair is going to satisfy me. Anyone had any luck with any of the above directly from Samsung? Any suggestions? (Note of Interest: Sony Wega Television, 32", Age: 10 years, NEVER A SINGLE ISSUE!!!!!, it's what I watch while my Samsung travels around town looking for help!)

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LN32A330....
by Samsung_HD_Tech Samsung staff Aug 27, 2009 5:17PM PDT

KickedAround,

The best I can do is refer you to the Executive Customer Relations Department, which you can reach through 800-SAMSUNG. I don't have any authority to do what it takes to satisfy you as listed above, but they do.

--HDTech

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That's FUNNY!
by dmbolding Aug 27, 2009 9:47PM PDT

Ha ha, you are a real comedian Mr. Samsung...I've had an ECR # for about 2 months now and they won't even attempt to contact me. I have called 800-SAMSUNG multiple times. The only response I get is that ECR will be contacting me within 1-2 days. Thank goodness I wasn't holding my breath!!!! That was 2 months ago!

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That's FUNNY!
by Samsung_HD_Tech Samsung staff Aug 28, 2009 2:59PM PDT

dmbolding,

I wasn't trying to be funny. If people ask where they can go to get something fixed, replaced or refunded, Service or ECR is the appropriate department.

Rather than ask for transaction numbers and attempt more repairs, I figured the best option - since it was noted that a refund was requested - that he seek the only department I'm aware of that can issue one.

--HDTech

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Samsung solution to the problem (what a joke)
by rvrichardson Aug 28, 2009 12:21AM PDT

When I explained to the online representative about a power outage causing the issue. His response, we cannot gaurantee the behavior of the Television under a power failure our suggestion is to purchase a UPS.

My solution, steer any potential Samsung customers to other brands.

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Good Idea
by Czntix05 Aug 28, 2009 10:59AM PDT

I think it's time this was discussed on some other boards as well.

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Now that you mention it.....
by KickedAround Aug 28, 2009 11:21AM PDT

You know, now that you mention it....what are we thinking!? I just went to the Best Buy website and there's only one review for my TV (LN32A330) and it has 5 stars for the review! That will not be the case after tonight! If I'm going to be stuck with this boat anchor, I'm going to let people know!

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Yup
by Czntix05 Aug 29, 2009 8:06AM PDT

I encourage everyone to do the same. Don't forget Amazon.com either.

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Interesting....
by KickedAround Aug 29, 2009 12:29PM PDT

Entered my review of my "blabbering" Samsung at Best Buy last night, and it still hasn't registered on the website today....hmmmm....as one of my Indian friends recently said.... Something "looks" fishy! I'll keep you posted.

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See what happens...
by Czntix05 Aug 30, 2009 2:57PM PDT

Two different reviews about the audio on amazon.com.

More the better.

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Locked.
by MarkFlax Forum moderator Aug 30, 2009 7:27PM PDT

I've locked this thread. This is for a product no longer made by Samsung, and the discussion is attracting posts that no longer have any relevance to the original post.

Mark

Back to Samsung forum

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