Samsung forum

Question

Sound bar keeps turning off

by Nolsoninfla / December 12, 2012 2:04 AM PST

We have a Boston acoustics sound bar on our Samsung tv. The sound bar turns off every few minutes. It does not do this with other tv's.

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Clarification Request
Link about this model.
by R. Proffitt Forum moderator / December 12, 2012 2:10 AM PST

All Answers

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Answer
Re: Sound bar keeps turning off
by Samsung_HD_Tech Samsung staff / December 12, 2012 2:13 AM PST

Hi Nolsoninfla,

Sorry to hear about the problems you're having. What are the model numbers for these two devices, and how is this sound bar connected to the TV?

HD Tech

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Sound bar keeps turning off
by Nolsoninfla / December 12, 2012 4:10 AM PST

The tv is UN55C7000wfx2a. And the sound bar is bostontvee26. When we bought the tv two years ago we bought a Samsung sound bar and had a similar problem. We returned the sound bar thinking that was the problem. Now that we are having a problem with a second sound bar, it seems the tv must be the problem. Hope the model number is correct. I am trying to read it off the back. It is a two year old, 55 inch 3d.

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Re: Sound bar keeps turning off
by Samsung_HD_Tech Samsung staff / December 13, 2012 11:15 PM PST

Hi Nolsoninfla,

Sorry for taking a couple days to get back. How are these devices connected: HDMI, optical?

HD Tech

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