That seems to be more of Sony's idea of customer service thatn cingular. I have the T68i, which has a 'facia'button over the actual navigation(joystick) button , the outer button fell off somewhere unbeknownest to me, and when I called adn asked - about sending me the 3 cent button they said they "couldn't"- to which I answered no - they "WOULDN'T", and htere was no reason to inconvienienc etheir customers and force them without service for at least 14 days over such a superficial part that just needs a drop of super glue and to snap over the square stem of the actual switch. The ris no reason for this blanket "send it in to us and it will take about 14 days" policy , other than their arrogant attitude- which says we don't really care how much we inconvienience you, this is our policy no matter how stupid it is. A part which could be sent in an envelope- or sold as replacements 12 for $10 next to where they sell the phones -- after all Nokia marketed replacement and blinking antanea, and decorative shells for their phones-- this is easier to install than that by far, -- so THIS IS SONY-- the voice of unfounded arrogance, beta my way or no way-- memory stick or nothing --, you are too stupid to fix it yourself -- no mp3 we want everyone to go to our sacd (and finally they started giving in to adding mp3 capability) So the way to talk to Sony --- $$$$$$$$$$$ cutoff their support-- boycott their products - both Siemens and Samsung make respectably competative products- and more and more GSM w/ bluetooth phones arrive everyday.
I have owned the sonyericsson t616 for 2 months, it has been in and out of the sonyericsson service center 50% of the time.
SonyEricsson has created a phone where a back door does not exist when the phone lock code is activated and the user looses the code. And if it does, well, none of the service techs know how to correct the problem.
I applaude SonyEricsson for building such a great feature, but as reasonable people know, such features should be built with realistic approach, i.e. the human factor. Most normal people loose or forget codes, it is a common accurance in life. Most companies have implemented a process or back door to handle such a situation. SonyEricsson did not, and I unfortunately will suffer for this problem.
If you have a similar problem with the T616, what did you do. Cingular's only response was to deliver my 2 month phone for a refurbished unit.