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Sony XBR-55X850D - occasional vertical green line

by Josh K / August 27, 2017 9:46 AM PDT

TV is a few months old. We periodically see a thin green vertical line just to the right of screen center. It isn't constant, and can appear regardless of video source (Netflix, which involves no cables, TV or Blu-Ray). Even though it can appear when no HDMI cables are bringing the image to the TV, I've tried swapping those cables out. I have not tried a hard reset on the TV yet. Any suggestions? I've provided a link to a photo. The line is visible on the left side of the woman's face. Link to image

Josh K has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by Josh K

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Call this is. Get it on record.
by R. Proffitt Forum moderator / August 27, 2017 10:16 AM PDT

January 6, 2016 appears to be the ship date and the cause is usually board, connection or panel. All cost a lot to repair/replace. In fact Sony usually replaces if it's a panel issue.

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Thanks, Bob
by Josh K / August 27, 2017 11:57 AM PDT

I was afraid of that, and that they would want me to bring it in for service. It's a 55" TV and I'd have to rent an SUV just to get it to the repair shop. Ugh.

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Is it in warranty?
by R. Proffitt Forum moderator / August 27, 2017 12:08 PM PDT
In reply to: Thanks, Bob|banner3_us_en|product%20repair notes a few numbers to call and for the large models they usually have a tech sent out.

But if it comes and goes you absolutely want the issue logged that it happened today so when it happens 100% of the time at 366 days old, you don't get the "Sorry, out of warranty" reply.

I find a lot of folk don't want to call these failures in and seek tv repair shops.

That out of the way, Costco has a different way to handle this. I don't know if you bought it there but do check it out if you did.
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Yes, it's still under warranty
by Josh K / August 28, 2017 6:38 AM PDT
In reply to: Is it in warranty?

Thanks for the link. I was already planning to call them today but it's great to know that they will send someone out, rather than me having to find a way to haul it in somewhere. I did not buy it at Costco.

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I can't say for sure they will send out a repair tech.
by R. Proffitt Forum moderator / August 28, 2017 7:02 AM PDT

It's mostly because policies change with date and location. Houston today will not get any Sony service techs calling.

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They're going to replace it
by Josh K / August 28, 2017 10:10 AM PDT

They're shipping me a new one and then I'll ship this one back in the same box. I just need to provide them with photo evidence of the problem and a photo of the model & serial numbers, and a credit card in case I don't return the TV after getting the replacement.

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That seems to be what is done today.
by R. Proffitt Forum moderator / August 28, 2017 11:23 AM PDT

No more house calls. Ship in another, ship out the failed unit.

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And I'm sure.....
by Josh K / August 28, 2017 1:04 PM PDT

......that once they fix my TV, it will go to some other person as a warranty replacement "refurbished" unit. Such an inverse relationship between technological advancement and reliability. This TV replaced an LG that died after only seven years. In the 80s I bought an NEC (back when they made televisions), 20" CRT TV that was unkillable. It was dropped twice and rained on, and kept on going. I had it for nearly 25 years until I gave it away. It's probably still working, wherever it is.

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