TVs & Home Theaters forum

Resolved Question

Sony XBR-55X850D - occasional vertical green line

by Josh K / August 27, 2017 9:46 AM PDT

TV is a few months old. We periodically see a thin green vertical line just to the right of screen center. It isn't constant, and can appear regardless of video source (Netflix, which involves no cables, TV or Blu-Ray). Even though it can appear when no HDMI cables are bringing the image to the TV, I've tried swapping those cables out. I have not tried a hard reset on the TV yet. Any suggestions? I've provided a link to a photo. The line is visible on the left side of the woman's face. Link to image

Josh K has chosen the best answer to their question. View answer
Discussion is locked
You are posting a reply to: Sony XBR-55X850D - occasional vertical green line
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Sony XBR-55X850D - occasional vertical green line
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by Josh K

Collapse -
Call this is. Get it on record.
by R. Proffitt Forum moderator / August 27, 2017 10:16 AM PDT

January 6, 2016 appears to be the ship date and the cause is usually board, connection or panel. All cost a lot to repair/replace. In fact Sony usually replaces if it's a panel issue.

Collapse -
Thanks, Bob
by Josh K / August 27, 2017 11:57 AM PDT

I was afraid of that, and that they would want me to bring it in for service. It's a 55" TV and I'd have to rent an SUV just to get it to the repair shop. Ugh.

Collapse -
Is it in warranty?
by R. Proffitt Forum moderator / August 27, 2017 12:08 PM PDT
In reply to: Thanks, Bob
https://esupport.sony.com/US/p/service.pl?icid=prodcat|banner3_us_en|product%20repair notes a few numbers to call and for the large models they usually have a tech sent out.

But if it comes and goes you absolutely want the issue logged that it happened today so when it happens 100% of the time at 366 days old, you don't get the "Sorry, out of warranty" reply.

I find a lot of folk don't want to call these failures in and seek tv repair shops.

That out of the way, Costco has a different way to handle this. I don't know if you bought it there but do check it out if you did.
Collapse -
Yes, it's still under warranty
by Josh K / August 28, 2017 6:38 AM PDT
In reply to: Is it in warranty?

Thanks for the link. I was already planning to call them today but it's great to know that they will send someone out, rather than me having to find a way to haul it in somewhere. I did not buy it at Costco.

Collapse -
I can't say for sure they will send out a repair tech.
by R. Proffitt Forum moderator / August 28, 2017 7:02 AM PDT

It's mostly because policies change with date and location. Houston today will not get any Sony service techs calling.

Collapse -
They're going to replace it
by Josh K / August 28, 2017 10:10 AM PDT

They're shipping me a new one and then I'll ship this one back in the same box. I just need to provide them with photo evidence of the problem and a photo of the model & serial numbers, and a credit card in case I don't return the TV after getting the replacement.

Collapse -
That seems to be what is done today.
by R. Proffitt Forum moderator / August 28, 2017 11:23 AM PDT

No more house calls. Ship in another, ship out the failed unit.

Collapse -
And I'm sure.....
by Josh K / August 28, 2017 1:04 PM PDT

......that once they fix my TV, it will go to some other person as a warranty replacement "refurbished" unit. Such an inverse relationship between technological advancement and reliability. This TV replaced an LG that died after only seven years. In the 80s I bought an NEC (back when they made televisions), 20" CRT TV that was unkillable. It was dropped twice and rained on, and kept on going. I had it for nearly 25 years until I gave it away. It's probably still working, wherever it is.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!