Headphones & Mp3 Players forum

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Sony Walkman mp3 player goes blank!!!!!!!

by TeamBravo1 / August 5, 2009 2:48 AM PDT

I have an 8gb Sony Walkman mp3 player (NWZ-E438F) that is driving me nuts!!!! I turn my mp3 player on and it loads rather quickly, which surprises me (considering I have over 1500 on it from Rhapsody Music Service). When the main screen comes up, I go to the music library option. After I click on it, I get the message, "No songs available for playback. Please connect to complianent software or device and transfer songs." I connect it to the computer, and I see that all of my memory is still used up and the songs are still there. I disconnect and I find the same problem. This the SECOND Sony Walkman that I've had with the same problem (I exchanged for the same model thinking I had a defective unit). I have gone round and round with Rhapsody deleting and restoring my library numerous times and it's driving me nuts to constantly delete and reload all 1500 songs. Has anyone else had this problem and if so, how did you fix? Please Help!!!!

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by puzzler995 / August 7, 2009 3:08 AM PDT

You have the music saved on your computer, correct? If so, try resetting your device completely and re-syncing it with Rhapsody. I had the old Sony Walkman, when they used Sonic Stage, and LOVED it. I would still have it if they hadnt closed the Connect store! I was actually thinking of getting the one you have, but I decided to go with the iPod Touch (even though it lack the FM Tuner I loved). Hope this helps!!!

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RE: Sony Walkman mp3 player goes blank!!!!!!!
by gurupeter / October 18, 2009 12:15 AM PDT
In reply to: Maybe...

How do you do a full reset? All that sticking a pin in the reset does is reboot the device. It does not clear the memory like I would expect. Any ideas?


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another thing to consider...
by ktreb / August 8, 2009 6:09 AM PDT

I'm guessing since you use Rhapsody that your music consists of subscription tracks. Make sure your player's license hasn't expired. Reathorize it. If that doesn't work, deauthorize, then format it using tools on your player (do NOT use Windows to format!!!), then try authorizing and transfer over again. I've had some wonkiness with Rhapsody in the past. I'm considering abandoning subscription music altogether, since I have a large library already and rarely use Rhapsody.

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Format does the trick
by phunkee / April 24, 2010 2:35 AM PDT

Woke up this morning with the same issue. No tracks to playback, yet when plugged into computer no file structure existed.

Well the fine peepz at Sony customer support walked through.

Common Settings > Format - will reset walkman to original status. worked perfectly!!

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