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Sony VGC-RA830G -do you like it? Tech support good?

Does anyone have one? Do you like it?

The website says if I buy it online that they will send out techs onsite to my house in the event of a problem. I find that hard to believe. I wonder if they won't make you call tech support 3 or 4 times first. anyone know?

Also I wonder where tech support is. In other words do they speak English. Anyone had experience with this?

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