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Question

Sony Vaio recovery CD/DVD

Mar 15, 2016 5:38PM PDT

Can anyone help me find the recovery CD/DVD for my Sony Vaio PC-9911? Ihave tryed to the company sugested by the Sony Support, Ecompas, but I have received an incredible answer like that computer was not have been sold in the US! Here is the ticket:

"Encompass Customer Contact - Update

Thank you for contacting Encompass Supply Chain Solutions, Inc. Thank you for contacting Encompass Supply Chain Solutions, Inc. Click here if you would like to provide any additional information for this request.
**Please do not reply to this email; all correspondence is managed through our Customer Contact system.**

Request# 141429
Time Stamp 2016-03-11 07:41:39 am
Model# PCV-9911
Comments Thank you for your inquiry. Unfortunately, we do not supply the part you have requested as this is a product that does not appear to have been sold in the U.S. We apologize for any inconvenience and hope to have another opportunity to serve you in the future.
Status Completed


History
TimeStamp Comment
2016-03-09 03:06:09 am Hello,
I got a computer Sony Vaio Model PCV-9911, SN.3000260*, was a gift from a friend in the US, and I have changed the original HDD because of malfunctions. Now I'd like to bring it in the original state with all apps (especially TV) running but I can't find anywhere Giga Pocket software and driver for multimedia video controller, so I was wondering if if you have the recovery discs for this model. I'd like to donate it to an orphanage completly functional.
Thank you so much in advance,
Cornel
2016-03-09 09:59:52 am Thank you for your inquiry. To assist you further, Sony needs the following information to research the correct part: model#, product code, serial# and service tag#. Alternatively, a legible picture of the model tag will provide all the information needed.
2016-03-10 03:53:55 am Thank you for quick reply!
Here are the requested info.:
Model# : PCV-9911
Product Code : 28050230
Serial# :3000260
Service tag# : J200ABUJ
Pictures attached.
Thank you!
Cornel
2016-03-11 07:41:39 am Thank you for your inquiry. Unfortunately, we do not supply the part you have requested as this is a product that does not appear to have been sold in the U.S. We apologize for any inconvenience and hope to have another opportunity to serve you in the future."

Anny advice is welcome, just to know where I can get/buy this CD/DVD for my computer.
Sorry for my english language!
Thank you in advance,
Cornel

Discussion is locked

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Answer
Next? Ebay, Recoverydiscs.com sites.
Mar 15, 2016 6:09PM PDT

I have a circa 2009 Sony laptop but it does not have apps like you noted and to top it off it's now on Windows 10 which was a great upgrade for this machine. Faster, etc.

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Forgot the usual. Since it's a donation, forget Windows.
Mar 15, 2016 6:33PM PDT

Install Linux and donate it as-is. Many folk overthink donations. I stopped worrying years ago and if I don't have the time, the machine's HDD is blanked with DBAN for security and given out as-is.

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(NT) I can't forget the usual in this case!
Mar 15, 2016 11:11PM PDT
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I'll donate it to some childrens who don't have even TV!
Mar 15, 2016 11:23PM PDT

So I'd like to make it work like new and they will have TV and PC to become familiar to, in one. For a few dollars worth the effort to find what I need. I'll check on ebay. I have posted here for anny ideeas/recommendation.
Thank you for your answer!

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I'll try on ebay (good ideea!).
Mar 15, 2016 11:09PM PDT

I've installed 7 and it was verry slow. This computer was designed for win xp (btw it is multimedia computer all in one).
Thank you for your answer!