That's a warranty issue. Let them fix it.
I recently purchased a Sony Vaio VCG-RA930G. It runs great but what has been happening is when I hear the CD drive spped up when a CD is in; it Freezes. I can not even pull up ctl+alt+delete. It is a P4 3.4, 2 GB SDRAM DVD RW and DVD Rom. can some one please help