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Sony Vaio FJ270 screen turns blank

by brianabartlett / March 26, 2006 2:54 PM PST

I have had the Sony Vaio FJ270 for 2 days. The first day the screen turned black while the computer had been idle for a few minutes, and I know it was not because of the screensaver. The only way to fix it was by shutting the computer down with the power button. After I turned it on everything was fine. Today, I was working on the computer and the screen suddenly turned purple. Same as yesterday, I had to shut it down with the power button. When I turned it on, everything was fine again.

I don't know why this keeps happening randomly or how to prevent it from happening. Can anyone offer any insight on this, why this might be happening maybe? I really hope it is not anything serious because I really like this laptop.

Thanks! Happy

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Wrong place to report this. Good to share....
by R. Proffitt Forum moderator / March 26, 2006 11:19 PM PST

Thanks for sharing this but the first call should be to the warranty line so you get that into the records early that the machine had problems on day 2.

Make the call.

Bob

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Blank screen
by doc101 / March 27, 2006 3:02 AM PST

My laptop has done similar things. The most common, easily fixable cause is to be sure the battery is in properly and LOCKED. The latter is most important as, even a slightly loose battery connection will give the symptoms you describe. If this doesn't work call Sony and have them replace the laptop. Be sure you insist on a new replacement, not refurbished. Their policy is to replace with new during the first 30 days but they don't always do it unless you fuss.

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help to question
by Luis dela Cruz / March 28, 2006 12:14 PM PST

this has happened to me many times before.the reason this happens and especially sony laptoops is because of a defect in their video and administrative running cards...unfortunatly you need to replace or upgrade ur video card inorder for this to stop happening. look into the radion x1800. good luck.....

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Same Notebook has black screen
by gailstar / April 23, 2006 3:24 PM PDT
In reply to: help to question

I have my Sony Vaio FJ 270 about 30 days am away on business and opened it this morning to read my email and the screen would not light up, I contact Sony by phone they trouble shoot with me to no avail, now I must return it to store I bought it and I have all my personal and client info on it, should I try to erase all this first? I don't want all my business going over seas, I am so upset it cost $2000 I will demand a new one will see what they do but I will try to erase my business off this before I take it in any ideas how to if I can't read the screen?

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What to do
by doc101 / April 30, 2006 2:18 AM PDT

Try plugging in an external monitor. If that works you can back up all uour data and erase the disk.

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